Greeting and Seating Customers
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Training Video
Seating Tips Every Greeter Should Know!
Many say that the greeter is THE most important role in the restaurant. You create the first impression of the entire restaurant, not only for the guests that walk in but also over the phone. As a greeter, balancing speed and efficiency with excellent service and genuine hospitality can be a real challenge. ...
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Training Video
Staff Training: How to Instantly Connect with Guests & Make Memorable First Impressions
First impressions are critical, and they happen fast. You would be surprised how much you have already communicated to your guests before you even say a word. Are you aware of what you have actually been telling your guests through your first impressions? In this video, you will learn four practical ...
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Training Video
Five Simple, But Powerful Steps To Seating Guests
Seating guests is a pivotal touchpoint in the restaurant experience. It's where first impressions are made, and dining expectations are set. Implement these five simple, but powerful steps to ensure that your customers feel special, encounter genuine hospitality and know that they made the right dining ...
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Training Video
Creating Connection
In a restaurant, people are just as important as the food. People help create an atmosphere of hospitality from a basic transaction. Creating meaningful connections with guests is a pivotal aspect of hospitality and customer service, and it is also a key to creating loyal, repeat customers. By establishing ...
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Download
Greeter Stand Quick Reference Tools
Your greeters and the staff you have answering phone calls are creating first impressions for your ENTIRE restaurant. Give your staff an edge in shaping these initial interactions into positive first impressions that will create return customers.
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Article
How to Create and Maintain a Positive First Impression of Your Restaurant
First impressions last. Your guests' experience with your restaurant begins well before they taste your food. These touchpoints include your website and social media promotion which are all part of a successful first impression.
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Download
Telephone Answering Procedures
A telephone call is often a potential guest's first impression of your restaurant. It can either encourage or discourage them from coming to you or going somewhere else. Don't leave it to chance! Use the Telephone Answering Procedures to train your people to be professional and courteous on the phon...
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Article
Good to Go...Optimizing Your Carryout and Delivery Menu
If you are one of the many operators who scrambled to cater to this market in the heat of the on-premises dining shutdowns, now might be a good time to fine-tune your carryout and delivery menu.
