The Professional Server
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Training Video
Front-of-House and Back-of-House: How to Improve Teamwork & Communication
There are so many moving parts in a restaurant, it's easy for Front of House staff and Back of House staff to forget they're all working towards the same purpose: to create great guest experiences and see the restaurant succeed. Communication and understanding are key. Make sure everyone's on the same ...
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Training Video
Taking Center Stage as a Hospitality Professional
As a server, you have great days where you love taking care of your guests and working with your teammates. However, there are also days when you’re just not feeling it. Maybe it’s a difficult guest or an out-of-sorts coworker, or maybe you’re just having a bad day. That’s why being a great server requires ...
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Training Video
How Miscommunication Makes Your Job Harder & Ways to Improve It TODAY!
In the restaurant industry, effective communication is essential, yet it is often very challenging as well. Recognize that you're working in a fast-paced, high-performance work environment full of diverse team members from a wide assortment of backgrounds. So even in the best of times, it is easy for ...
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Training Video
A Guide to Being a Professional: Before, During and After the Shift
Professionalism is essential any any restaurant concept, and it's much more than being well-dressed and groomed. Professionalism is an outward display of what is on the inside. What you think about your job and your attitude towards the restaurant, your teammates, and even yourself is on display ...
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Training Video
Do Your Guests (& Self) a Favor: Increase Your Friendliness!
Genuine friendliness with guests will lead to higher tips and more enjoyment at work, but it's also the right thing to do. It's easy to lose sight of this when dealing with challenging guests. But don't forget that even the difficult guests are people too, and you never know what they are dealing with ...
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Training Video
Front-of-House and Back-of-House: How to Improve Teamwork & Communication
There are so many moving parts in a restaurant, it's easy for Front of House staff and Back of House staff to forget they're all working towards the same purpose: to create great guest experiences and see the restaurant succeed. Communication and understanding are key. Make sure everyone's on the same ...
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Article
Great Saves - The Value of Empowering Your Employees
Handling customer complaints is a necessary function of running a restaurant. How well prepared are your servers to handle an upset customer?
