Customer-Centric Service
-
Training Video
Give your Guests a Fine Dining Experience - At ANY Concept
Different concepts can have very different standards, but they don't have to. Whether at a fast-food restaurant or a Michelin-starred restaurant, no guest wants to sit at a dirty table. In this video, you will learn three simple steps that will immediately improve the guest experience in your restaurant. ...
-
Download
Hospitality Training Checklist
The hospitality skills of your service staff often have a greater impact on the perception of your guests' experience than the quality of your food or service. Servers need to know more than just the mechanical and technical aspects of service. Use this checklist as a training tool for new servers so ...
-
Training Video
Be an Experience Maker, Not an Order Taker
People have LOTS of dining options to choose from and they are craving more than just delicious food. Your guests are here for an EXPERIENCE, and YOU create that experience. You are an EXPERIENCE MAKER, not an order taker!
-
Training Video
The Art of a Sincere Apology: No Matter the Complaint
In the service industry, having effective tools for de-escalation is crucial for turning a bad situation around. A genuine and sincere apology is one of the best ways to turn a guest’s complaint into an opportunity for exceptional hospitality. Watch this video to learn three steps that will help you ...
-
Training Video
Validating Guest Questions: The Three-Step Formula for Exceptional Service
Working in any FOH position, you will answer a lot of questions about the menu. For some of your guests, it takes a lot of courage to ask a question. Not every customer is confident and outgoing, and many guests don't want to be a bother. That is why it is SO important to take every single question ...
-
Download
Customer Service Checklist
Every restaurant needs to create a large core of repeat customers and the most effective way to keep your guests coming back is by taking care of them with exceptional service. Use this checklist as a guide for deciding what your service staff should be doing to ensure your guests come back again and ...
