Quality Customer Service in the Hospitality Industry
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Online Course
The Power of Culture
A good culture and a team of happy, engaged people create exceptional guest experiences again and again. In this course you'll learn how any owner and manager can dramatically enhance their leadership abilities to create a better, more positive and productive culture within their restaurant. The Power ...
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Training Video
Exceeding Expectations: Creating Moments that WOW Guests
Many dining experiences are a bit bland, with a server who seems to be reading from a script. And it’s usually the same script at every restaurant. Guests expect prompt service, good food, and a clean, comfortable environment, but sadly, they don’t expect to be wowed. As a team member of a restaurant, ...
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Training Video
Service Versus Hospitality: Why Guest Loyalty Depends on BOTH
There's a big difference between service and hospitality. Your guests expect to get good service, and even exceptional, world-class service will only impact your guests up to a certain point.
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Download
Customer Service Checklist
Every restaurant needs to create a large core of repeat customers and the most effective way to keep your guests coming back is by taking care of them with exceptional service. Use this checklist as a guide for deciding what your service staff should be doing to ensure your guests come back again and ...
