Foundations of Effective Employee Performance
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Training Video
Managers: Two EASY Ways to Improve Accountability
Accountability can be awkward and uncomfortable, but putting it off and avoiding tough conversations never ends well. If you ignore poor performance or behavior issues, they will only get worse with time. Not only are you allowing a problem to fester, but you are robbing an employee of an opportunity ...
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Training Video
Power of Recognition Part 1: Don't Neglect Your Most Important Asset
All of us want to be acknowledged and feel that we matter. More than anything else, recognition tells your team members that what they do is important and their efforts are appreciated. A happy team means happy guests and happy guests mean greater loyalty and a more successful restaurant. Your people ...
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Training Video
Power of Recognition Part 2: Keep Your Team Engaged
According to a Gallup Poll on employee engagement, a majority of workers say they are either not engaged or even totally disengaged in their jobs. If your team is not engaged at work, as a manager, you are facing an uphill battle. Worse yet, if employees are completely disengaged, you are likely suffering ...
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Training Video
Front-of-House and Back-of-House: How to Improve Teamwork & Communication
There are so many moving parts in a restaurant, it's easy for Front of House staff and Back of House staff to forget they're all working towards the same purpose: to create great guest experiences and see the restaurant succeed. Communication and understanding are key. Make sure everyone's on the same ...
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Training Video
Managing Friends Can Be Tricky: Here's How
One of the hardest parts of management is managing people you're close to. Here are some ways to navigate those relationships. The key is to maintain a professional stance at work that balances the opportunity to preserve the friendship yet still holds them accountable to the same performance standards ...
