Employee Orientation and Training
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Training Video
Setting Job Performance Expectations
Does your staff clearly understand the job performance expectations at your restaurant? It sounds like a simple question that should have a simple answer.
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Download
First Day Checklist
Download the First Day Checklist for New Employees to ensure your new staff members feel welcome, comfortable and that they are an important part of your team. The First Day Checklist includes information to help familiarize the new employee with the restaurant's customs, traditions and organizational ...
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Download
Onboarding Checklist - Setup Planning Worksheet
Download these documents to ensure your new staff members feel welcome, comfortable and that they are an important part of your team. The Employee Onboarding Checklist includes information to help familiarize the new employee with the restaurant's customs, traditions and organizational structure.
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Online Course
How to Make the Most of Your New Job
Excited about your new restaurant job? A little nervous? That's okay, it's only normal. You may not realize this, but this job could provide you with the opportunity to learn skills and work habits that will make you successful in this job AND set a pattern for your entire career. How to Make the Most ...
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Download
New Hire Checklist
Download this checklist to verify that you've collected the many forms and other pieces of information necessary when hiring a new employee such as Employment Application, Uniform Agreement, W-4, I-9, Emergency Information Sheet, etc. Also, document company materials such as training manuals, employee ...
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Article
How to Help Your Kitchen Staff Develop Their Skills
Climbing the Ladder: One of the worst and undeserved stereotypes that the hospitality industry endures is the false perception that it offers nothing but low-paying, boring, dead-end jobs to people who have no better options. Ask anyone who has been a member of our fraternity for any length of time ...
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Training Video
Make the Most of Their 1st Day!
Are you missing out on a crucial opportunity to get your new hires off to a great start? Many Independents are! Your employees will never be more open and receptive than when they first walk in your door.
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Article
New Employee Onboarding: Making Day One Memorable
The struggle to attract and retain restaurant staff is fiercer than ever. For many in the restaurant industry, finding staff is just the first hurdle; keeping them from leaving shortly after is equally challenging.
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Download
Payroll Hours Confirmation Log
Inaccurate payroll records can cost operators thousands of dollars in back pay, taxes, and fines. Use the Payroll Hours Confirmation Log as a tool to quickly identify and record payroll hours discrepancies.
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How to Accrue Payroll...and Why It's the Most Important Monthly Task You are Ignoring!
If you prepare your P&L monthly and have a 2 week payroll cycle, chances are good that your payroll expense on your P&L is wrong, by as much as 40%! Find out why this problem is so common and how to make sure you're getting accurate payroll numbers.
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Article
Employee Handbook Basics — Why It's One of the Most Important Documents In Your Restaurant
Effectively communicating information to employees that will ensure they get your message is not as daunting as it seems and can be accomplished by a single medium – the employee handbook.
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Online Course
How to Handle Mistakes and Complaints
Nobody likes to get a complaint, but in the restaurant business, mistakes and complaints are going to happen. That's just a fact. So, if you know they're coming shouldn't you and your entire team be prepared to respond in the best possible way? How to Handle Mistakes and Complaints
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Online Course
Delivering Your Ultimate Guest Experience
Restaurants that provide a superior guest experience have more repeat business, more positive word of mouth and get better reviews on websites like Yelp and Trip Advisor. A superior guest experience is the key to higher sales, greater profitability and sustainable restaurant success. Learn a PROVEN ...
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Training Video
The Power of Role-Playing: For Managers – The Why
Practice makes permanent, and that is why role-playing is SO important. It’s not just a technique for training new employees during their onboarding. It also reinforces important topics and procedures for all your staff, in a variety of settings – such as team meetings, pre-shifts, or one-on-one training. ...
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Training Video
The Power of Role-Playing: For Managers – The How
Training your team isn’t a one-time event that takes place after onboarding. In fact, it’s an ongoing practice that your restaurant should be working on regularly. One of the most time-tested and proven methods is role-playing. In this video, you’ll learn four key elements to facilitating productive ...
