Leaders Facilitate Teamwork

Online Course

The Power of Culture

A good culture and a team of happy, engaged people create exceptional guest experiences again and again. In this course you'll learn how any owner and manager can dramatically enhance their leadership abilities to create a better, more positive and productive culture within their restaurant. The Power ...

Article

Could Cross-Training Be Your Secret Weapon Against Labor Shortages?

Employee cross-training has its benefits, but not every employee is a good candidate for training for a new role.

Why Your A Players Quit

Working on a great team can be the best part of any job. A team full of A-players makes work fun and enjoyable. Unfortunately, the opposite is also true.

Training Video

Take Five: How to Promote Genuine Teamwork in your Kitchen

In the restaurant industry, it doesn't get much better than a busy kitchen during a rush, humming along like a well-oiled machine, sending out dish after dish to excited guests. Every single job role in the back-of-house is vital to achieving peak kitchen performance.

Training Video

Attention Managers: Do Not Undermine Hospitality

Owners and managers have more influence over their team member's attitudes and behavior than they realize. What management says and does is the driving force of your culture.

Article

How Secret Shoppers Can Help You Create a Better Guest Experience

You can't see, hear or control everything that goes on inside your restaurant. Secret shoppers – also called mystery shoppers – provide independent and objective data on your independent concept's efficiency and quality.

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Mystery Shopper Reports

Surveys reveal that over 90% of dissatisfied customers don't complain. All too often they leave and don't return. Do you really know what your restaurant looks like from the eyes of a guest? One way to find out is to employ mystery shoppers. Use this 70-point shopper report to evaluate your restaurant's ...