Leaders Facilitate Employee Performance

Training Video

Great Managers Don't Manage Everyone the Same – Here's Why & How

The hardest thing about managing people is everyone on your team is different. One management style does not fit all. Everybody's a special case. Learn how to customize your leadership approach by asking six basic questions about each of your team members. This video will show you how to significantly ...

Online Course

How to Handle Mistakes and Complaints

Nobody likes to get a complaint, but in the restaurant business, mistakes and complaints are going to happen. That's just a fact. So, if you know they're coming shouldn't you and your entire team be prepared to respond in the best possible way? How to Handle Mistakes and Complaints

Training Video

Being Flexible & Helping Your People Earn More

Great managers do their best to be flexible and generous with their employees. You're a key part of how they support their families. This is a huge responsibility that you don't want to take lightly. If an employee comes to you needing more time and money, don't just dismiss it. Work with them to see ...

Avoiding Guest Complaints

The only way to reduce complaints is to implement systems to avoid them. We must have systems designed to achieve a specific guest experience - including systems to thoroughly train our staff on how to follow them. A common definition of what the guest experience should look like is also very import...

Training Video

How To Make Work More Meaningful

What's the number one motivator for your employees? You might be surprised to find out that it's not money or time off. Your employees, especially the younger ones, want their job to have meaning and purpose.

Training Video

Managers: Two EASY Ways to Improve Accountability

Accountability can be awkward and uncomfortable, but putting it off and avoiding tough conversations never ends well. If you ignore poor performance or behavior issues, they will only get worse with time. Not only are you allowing a problem to fester, but you are robbing an employee of an opportunity ...

Training Video

How to Handle Problem Employees

The best way to deal with problem employees is to solve small problems before they get bigger. When managers ignore small issues, the situation inevitably gets worse. Then, when you've finally had enough and DO call them out, they're often frustrated and claim you never made expectations clear. But ...

Training Video

Attention Managers: How to Avoid Difficult Conversations

Being a strong and highly engaged manager will lead to more confrontations and difficult conversations with your team members, right? Not true! Confrontations and difficult conversations result much more often from being a weak leader, who soft-pedals their authority. On the other hand, strong- leaders ...

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Host/Hostess Training Evaluation/Certification Form

This certification form will be used to evaluate the training of the Host/Hostess position. The evaluator will observe the employee's performance under regular working conditions. Use the Notes section at the bottom of the form to list your comments to discuss with the employee after the evaluation. ...

Article

How to Execute an Effective Employee Motivation Program

Techniques to create a fun environment in your restaurant with incentive plans that energize the staff, keep them focused, and encourage them to do their best. Here's some ideas to reward high performance, build sales and boost your bottom line.

Training Video

Attention Managers: Take Advantage of Teaching Moments

One of the most impactful ways to coach your team is by teaching in the moment. When a situation needs to be addressed, take advantage by addressing it now while it's fresh on everyone's mind. Teaching moments include celebrating someone's actions, correcting their mistakes, or best of all, correcting ...

Online Course

Positive Accountability: Proven Ways to Build an Engaging, High-Performance Restaurant Culture

Whether you're an owner, manager, or supervisor, accountability starts with you and trickles down to everyone else. If you want your restaurant to create a consistently superior dining experience for your guests and provide a supportive, inspiring working environment for your staff, take this course! ...