Leaders Are Effective Communicators
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Training Video
How Much Does It Cost to Run a Restaurant? What Every Employee Should Know
Many (probably most) of your employees think you're making a LOT more money than you really are. And it can affect their attitudes, behavior and what they feel entitled to. Use this video to give everyone on your team an understanding of what it actually costs to operate a restaurant. It will show them ...
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Training Video
How Miscommunication Makes Your Job Harder & Ways to Improve It TODAY!
In the restaurant industry, effective communication is essential, yet it is often very challenging as well. Recognize that you're working in a fast-paced, high-performance work environment full of diverse team members from a wide assortment of backgrounds. So even in the best of times, it is easy for ...
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Training Video
The Common Sense Trap: Common Sense is Not Always Common Practice
It can happen to the new busser on their first shift or the seasoned server, who's been delighting their guests for years. No matter what position you're in, FOH or BOH, we can ALL fall into the Common Sense Trap, even those of us with years of experience in the restaurant industry. We fall into this ...
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Training Video
This Restaurant Owner Shares ALL His Numbers with His Team – Learn Why
See how Michael Passalacqua, owner of Angelo's Restaurant in Washington, PA, has used transparency with his employees to create a strong, positive culture.
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Training Video
The Value and Impact of Honest Feedback in the Kitchen
There aren't many working environments that are as fast-paced and high-stress as a restaurant, especially in the back-of-the-house. That's why quick, honest and ongoing feedback is so important to keep smaller issues from becoming major problems. Direct communication between the kitchen, the dining ...
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System
Marketing Plan
Planning and tracking the success or failure of your promotions can help you to maximize your marketing dollars and prevent throwing your hard-earned cash down the drain by identifying the rate of return on your marketing investments. This system gives operators a method to plan for upcoming marketing ...
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Training Video
A Simple Way to Get New Customers
Traditional advertising can be expensive, the results can be hard to track, and it is often ineffective. See how one RestaurantOwner.com member used a virtually no-cost promotion to bring in new customers.
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Article
How to Stand Out in Today's Competitive Market
How sure are you that a first time customer will return to your restaurant again soon? The best operators don't leave that to chance. Offering good food and good service is no guarantee, you need to create a memorable experience by turning up the "wow factor".
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Download
Manager Performance Review
How do your managers know if they're meeting your expectations if you never tell them? Use the Manager Performance Review to give your management personnel constructive feedback on how they are doing and ways to improve their performance. This form will help you step back and look at how each manager ...
