Training Video

The 10-4 Rule: Deliver Greater Hospitality On Your Next Shift

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When your restaurant gets busy, and your section starts filling up, it's easy to get tunnel vision. After all, you have a lot going on, and your guests are depending on you. However, if you get too focused on your tasks, it's easy to miss opportunities or, even worse, neglect a guest.

There is a simple but extremely powerful practice that will improve the level of service and hospitality that you offer your guests. It's called the Circle of Hospitality or the 10-4 Rule. This practice will dramatically raise your restaurant's guest experience and, as a bonus, can help you earn more tips! Watch this video to learn how to use the Circle of Hospitality on your next shift.