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Customer Service continued

Displaying Matches 49 thru 60 of 63 Found.  BACK NEXT

WOW! - Creating Memorable Experiences for Your Guests
by Pat Morris
WOW! - Creating Memorable Experiences for Your GuestsWhat is it that keeps guests returning to your restaurant? Lots of restaurants serve good food and give good service. But those that differentiate themselves keep their guests coming back for more. Find plently of practical ways to make impactful impressions on your guests to get them to return again and again. . . . more >>


Keeping Your Cool Under Fire: How to Handle Rude Guests With Grace and Dignity
by John Richardson
Keeping Your Cool Under Fire: How to Handle Rude Guests With Grace and DignityMore than in any other type of business, restaurant personnel will encounter rude custoners. It's a fact that Manager's and servers must deal with constantly. Not to fret, there are ways to handle rude guests without losing customers - or servers . . . more >>


How to Get Your Service Staff in Winning shape
by Monica Giuoco and Chris Tripoli
How to Get Your Service Staff in Winning shape One of the most important aspects of running a restaurant is training your front-of-the-house employees. These folks are the primary determining factor in gaining repeat customers. A memorable experience as well as fantastic food will almost guarantee a return visit. . . . more >>


SERVICE: The Real Product of Your Restaurant - You Know It, So Do Your Customers
SERVICE: The Real Product of Your Restaurant - You Know It, So Do Your CustomersThe Irony of service is that while it seems elusive and intangible, it is the lifeblood of the restaurant industry. To succeed in any restaurant, you need to do more than say the word, you need to embrace, understand and communicate what good service means to your people. You need to figure out some ways to measure it, too. . . . more >>


Initiating Customer Feedback
By Wendy Gillette
Initiating Customer FeedbackEven if customers don't have anything nice to say we want them to "Please tell us anyway". Customer feedback is something every operator needs. In fact, customers will tell us exactly what they want if we will only listen. In this article, we will explore a few tips on getting feedback from your guests. After all, wouldn't you want to know what your guest thinks . . . more >>


How to Manage Your Reservation System to Boost Business & Build Staff Morale
by Susan Dickson
How to Manage Your Reservation System to Boost Business & Build Staff MoraleRestaurant schedules can get backed up. Customers do not always value your time. We're all prone to miscommunication unless we're careful. When the restaurant and its guests are out of sync in regard to reservations, the problems reverberate throughout the house. . . . more >>


The Power of Suggestion: Boosting Wine-by-the-Bottle Sales
by Joyce Angelos Walsh
The Power of Suggestion: Boosting Wine-by-the-Bottle SalesSure, your cost is typically lower on glass wine, but you tend to take more dollars to the bank with bottles. Also, bottles increase server and bartender interaction with guests, which can drive up check averages. While a server is opening and serving a bottle, he can interact with guests, make menu suggestions, and create opportunities for further sales. . . . more >>


Tips from a Restaurant Reviewer
By Diane Withrow
A restaurant critic's dream job doesn't have to be your nightmare. Learn 8 valuable insider tips that can help raise your standards of quality and score favorable reviews from professional critics as well as your regular guests. . . . more >>


Coffee, Tea or . . .
by T. Scott Gross
Coffee, Tea or . . .Face it sales drives everything. I can handle that even though my life is about preaching the gospel of great customer service. Even though most folks know me as the guy who wrote Positively Outrageous Service, even I am smart enough to know that the ultimate goal of any business is not to get customers all goo-goo-eyed over the service. No, the ultimate goal is to have lots of customers who will open their wallets and make a big contribution to our daily deposit. . . . more >>


Guest Recognition
by Bill Marvin, The Restaurant Doctor
I am sure you appreciate your guests. After all, where would you be without them? But what do you do to let them know how important they are to you? . . . more >>


Give Guests Something to Talk About
by Bill Marvin, The Restaurant Doctor
Everybody says that (positive) word-of-mouth is the best advertising and I suspect that is true. But is it just a lucky accident or might there be m . . . more >>


Focus on Guest Delight
by Bill Marvin, The Restaurant Doctor
When it comes to service, everyone talks about the importance of making sure your guests are satisfied. Satisfaction is certainly better than dissat . . . more >>


Displaying Matches 49 thru 60 of 63 Found BACK NEXT

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