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Displaying Matches 49 thru 72 of 157 Found.  BACK NEXT

The Host & The Technician: Improving the Two Basic Roles of All Good Servers
by Joe Abuso
The Host & The Technician: Improving the Two Basic Roles of All Good ServersThe first step toward providing good service is to clearly define it. During the course of a typical shift, a server's responsibilities cover a variety of interrelated tasks. They can be broken down into two basic roles: the host and the technician. Once you master those, the third role - salesperson - follows naturally. . . . more >>


DOWNLOAD: Multi-Unit Inspection Checklist
DOWNLOAD: Multi-Unit Inspection Checklist This template is a great tool for evaluating each of your restaurants for cleanliness, safety, R&M and operational excellence. This Microsoft Excel workbook can be used for both table service and QSR type restaurants, and easily be tailored to fit your unique operation. . . . more >>


DOWNLOAD: Alcohol Management Program
DOWNLOAD: Alcohol Management ProgramA comprehensive Alcohol Management Program is essential to providing responsible alcohol service. The material offered in this program is intended to be used as a guide and educational tool to develop a responsible, knowledgeable staff with regard to serving alcoholic beverages. . . . more >>


How to Boost Productivity to Control Labor Costs
by David Pavesic
How to Boost Productivity to Control Labor CostsEven though the recession has meant more potential workers, labor issues remain a major concern of most restaurant owners and managers. Learn how to maintain good service with with no more labor hours than you really need. . . . more >>


How to Keep Marginal Employees From Going Bad
by Matthew Mabel
How to Keep Marginal Employees From Going BadAccenuate the Positive. The true test of a great manager is the number of employees they have turned around, not the terminations. You can fire all the people you want, but you are not going to be a successful restaurant manager until you learn how to take employees who may seem marginal, flawed or difficult and turn them into productve long-term members of your team. . . . more >>


DOWNLOAD: Employee Corrective Action Notice
Managers should bring employee work-related problems to the attention of the employee as soon as the behavior becomes disruptive or violates the restaurant's work rules. Use this form to assist you to communicate, document and initiate corrective action with the employee. . . . more >>


DOWNLOAD: Confidentiality Agreement
DOWNLOAD: Confidentiality AgreementConfidentiality Agreements with employees are a must for every business, especially restaurants. Recipes, operating systems, policies and procedures are just some of the valuable information that deserves to be protected. Having a confidentiality agreement in place, is your first step to . . . . . more >>


DOWNLOAD: Employee Schedule Change Form
Particularly if you employ students, employees' schedule and availability to work change several times during a year. Document their request for a schedule change with the Employee Schedule Change Form. . . . more >>


DOWNLOAD: Termination Letter Template
While terminating an employee should be seen as a last resort, there are times when it is the only sensible thing to do. Use this template to inform the recipient in writing and document your intention to terminate their employment with your company. . . . more >>


DOWNLOAD: Safety Policies & Procedures
DOWNLOAD: Safety Policies & ProceduresQuick reference and concise overview of key sanitation and safety procedures. Use the Safety Policies & Procedures to communicate and promote safe and sanitary working practices and conditions. . . . more >>


How to Get Your Managers to Run Your Restaurant Without YOU
by Bill Marvin
How to Get Your Managers to Run Your Restaurant Without YOUIf your restaurant can't run properly without you being there, you're limited. You're limited in how much your business can grow & you won't have much of a life outside of your restaurant either. Learn how to get your managers to do a more effective job of "running the restaurant" so you can focus more on other business building activities & have more of a life too. . . . more >>


How to Maximize Labor Productivity Without Lowering Guest Service
by Joe Erickson
How to Maximize Labor Productivity Without Lowering Guest Service Every restaurant operation and every restaurateur has a different way of defining productivity. Yes, for every unique restaurant concept, there is an optimum level of sales per labor hour and number of guests served that achieves the highest level of efficiency while satisfying the greatest number of guests. The challenge for the independent operator is to establish that benchmark for his or her own unique operation. . . . more >>


WEBCAST: How to Evaluate & Implement a Management Bonus Program
WEBCAST: How to Evaluate & Implement a Management Bonus ProgramOne of the most talked about topics in our Discussion Forum has been management incentive or bonus programs. Do they work, how much should they pay, how to evaluate managers and other such questions are typically asked. Chris Tripoli has designed and implements many management bonus programs during his 30+ year career as an operator and advisor. Chris discusses the various elements of successful programs and . . . more >>


DOWNLOAD: Competitor Pay Rate Survey
DOWNLOAD: Competitor Pay Rate SurveyIf you want to know what the market pay rates are for restaurant staffing in your area, begin by finding out what your competition is paying. Use this form to collect and record the pay rates of area restaurants for simlilar job positions . . . more >>


DOWNLOAD: Server Sidework Checklist
DOWNLOAD: Server Sidework ChecklistServers have sidework duties in addition to their primary service tasks. So that these tasks are completed consistently, it's important to have detailed checklists so that everyone knows what they're responsible for. Download a sample and learn how to quickly create your own detailed sidework checklists. . . . more >>


DOWNLOAD: QSR Training Manual Templates
DOWNLOAD: QSR Training Manual TemplatesHaving comprehensive, easy-to-understand training manuals for every position in your QSR is vital for new employees to learn to perform their jobs the "right way." Use these templates as a guide to create your own detailed training manuals for cashier/counter, drive-thru, lobby, prep cook, line cook, expediter . . . more >>


How to Find the Right Manager for Your Restaurant
with Joe Erickson, Gary Turner and Scott Wise
How to Find the Right Manager for Your RestaurantHiring a manager is one of the most important decisions you'll ever make. Here are insights from three experienced restaurant industry veterans to select the best managers in a competitive marketplace. Learn specific ways to define your compensation scale, communicate your performance expectations and measure candidates' qualifications. . . . more >>


Management Bonus Plans That Work
by Chris Tripoli
Management Bonus Plans That WorkWant your managers to think and act more like owners? Tie more of their compensation to actual results. Here's a look at the management incentive plan process that examines why some work and others don't. Learn what types of plans work best and support both the short term and long term well-being of your business. . . . more >>


The Characteristics and Traits of Top-Performing Restaurant Managers
by Patricia Luebke
The Characteristics and Traits of Top-Performing Restaurant Managers A manager exists to build profitable sales, and everything a manager does should be targeted to that objective. Still, there's no set personality that characterizes a good manager; one top performer might be totally outgoing and effervescent while another may be quiet and reserved. Both personalities could perform exceptionally well, but there are some core qualities that top managers share. Explore here what defines the best and brightest. . . . more >>


DOWNLOAD: Social Media Policy Template for Restaurants
DOWNLOAD: Social Media Policy Template for RestaurantsFollowing the Domino's YouTube fiasco restaurant operators became aware of the downside risks of unofficial social media activities by their employees. The first step in protecting your restaurant is by informing your employees with a thorough, easily understood policy about what is appropriate use of social media sites and what is not. . . . more >>


Your Toughest Job -- Managing and Supervising People
Your Toughest Job -- Managing and Supervising PeopleWith so many different personalities & behavior patterns under your supervision, managing people can be a daunting proposition. Here are some guiding principles to help make the job of managing people easier and more rewarding. . . . more >>


DOWNLOAD: Waiter & Waitress Training Manual Template
DOWNLOAD: Waiter & Waitress Training Manual TemplateThorough, complete and easy-to-understand employee training manuals are a must for any restaurant wanting to create superior dining experiences for every guest. Download our complete Waiter/Waitress Training Manual Template for a headstart on creating your own. . . . more >>


How to Organize & Maintain Your Restaurant's Employee Files
by Emily Durham
You can't afford to have a slip-shod, unorganized employee record-keeping & filing system. Employment laws & potential legal exposure can mean serious damages to employers who don't maintain complete and up-to-date information on every person working at your restaurant. This article describes the key points of an effective employee file system for your restaurant. . . . more >>


Lower Your Labor Cost: How to Control Management's Natural Tendency to Overstaff
by Jim Laube
There are lots of situations restaurant managers don't like and one at the top of the list is being caught in a rush and not having enough people on . . . more >>


Displaying Matches 49 thru 72 of 157 Found BACK NEXT

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