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How to Manage Unruly Kids in Your Restaurant by Wendy Gillett Unruly kids can present problems for family and upscale concepts, alike. Discover some of the tricks these operators use to handle kids that pass through the door - without alienating either doting parents, or patrons seeking a peaceful meal. . . . more >>
How to Use Gift Cards to Boost Sales & Cash Flow by Joe Erickson Gift card can boost your cash flow and increase guest loyalty. But not all gift cards are created equal. Before you jump on the gift card band wagon make sure you have all the facts to get the best gift card program for your restaurant. . . . more >>
How to Create the Right Ambience In Your Restaurant by Patrica Luebke Ambience is a tricky thing to describe. It's a mood; it's a setting; it's a feeling you get from the surrounding environment. Most restaurateurs know intuitively that their guests seek out the dining experience you offer as much as they seek out your food. Here are a few tips to consider as you plan the ambience for your new startup. . . . more >>
How Visible Should the Chef Be? by Chef Michael Tsonton Restaurant owners have differing opinions about how much visibility the Chef should have with their guests. While some Chefs just aren't comfortable making their away across the dining room, there's a new breed of Chef that welcomes the spotlight . . . more >>
Reading the Table: Help Your Wait Staff to Avoid Robotic Service by John Richardson Experienced wait staff have a unique style of guest interaction that is repeated over and over each shift. However, the more successful of thease seasoned pros has learned to adapt their style to meet guest expectations . . . more >>
How to Conduct Effective Pre-Shift Meetings by Susan Dickson A lineup or pre-shift meeting is a staff meeting held prior to
the start of a new shift. They are critical to some establishments and almost every restaurant can benefit from them. Here's an overview of how to conduct an effective lineup, including a checklist to keep you on track at your next pre-shift meeting. . . . more >>
Take the Mystery Out of Mystery Shopping by Elizabeth Sidor Numerous surveys tell us that most dissatisfied customers don't complain,
they just never return. Many operators use mystery shoppers to find out what's
really going on in their restaurants from the guest's point of view. Regularly
employing mystery shoppers can help you identify things that are going on in
your restaurant that may be causing people to leave and not return. . . . more >>
WOW! - Creating Memorable Experiences for Your Guests by Pat Morris What is it that keeps guests returning to your restaurant? Lots of restaurants serve good food and give good service. But those that differentiate themselves keep their guests coming back for more. Find plently of practical ways to make impactful impressions on your guests to get them to return again and again. . . . more >>
Keeping Your Cool Under Fire: How to Handle Rude Guests With Grace and Dignity by John Richardson More than in any other type of business, restaurant personnel will encounter rude custoners. It's a fact that Manager's and servers must deal with constantly. Not to fret, there are ways to handle rude guests without losing customers - or servers . . . more >>
How to Get Your Service Staff in Winning shape by Monica Giuoco and Chris Tripoli One of the most important aspects of running a restaurant is training your front-of-the-house employees. These folks
are the primary determining factor in gaining repeat customers. A memorable experience as well as fantastic food will almost guarantee a return visit. . . . more >>
SERVICE: The Real Product of Your Restaurant - You Know It, So Do Your Customers The Irony of service is that while it seems elusive and intangible, it is the lifeblood of the restaurant industry. To succeed in any restaurant, you need to do more than say the word, you need to embrace, understand and communicate what good service means to your people. You need to figure out some ways to measure it, too. . . . more >>
Initiating Customer Feedback By Wendy Gillette Even if customers don't have anything nice to say we want them to "Please tell us anyway". Customer feedback is something every operator needs. In fact, customers will tell us exactly what they want if we will only listen. In this article, we will explore a few tips on getting feedback from your guests. After all, wouldn't you want to know what your guest thinks . . . more >>
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