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Customer Service continued

Displaying Matches 37 thru 48 of 64 Found.  FIRSTBACK NEXTLAST

DOWNLOAD: Guest Comment Card
DOWNLOAD: Guest Comment CardIt's estimated that only 1 in 20 people will complain if they have a problem in a restaurant. The problem for the operator, is that many of these people simply don't come back. Make it easy to get customer feedback with a quick, convenient Guest Comment Card system. . . . more >>

DOWNLOAD: Service Steps Chart for Full Service Restaurants
DOWNLOAD: Service Steps Chart for Full Service RestaurantsGreat service begins by knowing the basic steps of service that guests expect. This customizable chart can be used in training your staff the basic service steps expected for all full service restaurant concepts. . . . more >>

How to Create a More Customer-Friendly Restaurant
How to Create a More Customer-Friendly RestaurantThe quality of the personal interactions between your employees and guests may be the single most important activity taking place in your restaurant. Learn how to give your restaurant a competitive edge by focusing on the human side of service. . . . more >>

Dress for Success: Consider Style & Comfort When Selecting Server Uniforms
Dress for Success: Consider Style & Comfort When Selecting Server UniformsServer dress is an important component of your restaurant's concept. The servers and their assistants are the most visible segment of your staff so you'll want to spend some time deciding how they will look best. As part of creating a total experience in your restaurant, all the elements of your restaurant must complement each other. . . . more >>

DOWNLOAD: Customer Allergic Notice Form
DOWNLOAD: Customer Allergic Notice FormThe Customer Allergic Notice form can be used to alert the kitchen staff as to guests requests to omit ingredients from their order. When alerted, the wait staff simply has the guest fill out the card and then turns the card in with the food order so that the kitchen and expeditor are alerted as well . . . more >>

DOWNLOAD: Telephone Answering Procedures
DOWNLOAD: Telephone Answering ProceduresA telephone call is often a potential guest's first impression of your restaurant. It can either encourage or discourage them from coming to you or going somewhere else. Don't leave it to chance! Use the Telephone Answering Procedures to train your people to be professional and courteous on the phone. . . . more >>

DOWNLOAD: Mystery Shopper Report
DOWNLOAD: Mystery Shopper ReportSurveys reveal that over 90% of dissatisfied customers don't complain. All too often they leave and don't return. Do you really know what your restaurant looks like from the eyes of a guest? One way to find out is to employ mystery shoppers. Use this 70-point shopper report to evaluate your restaurant's dining experience from your guests' point of view. . . . more >>

How Poor Telephone Skills Break Your Image & What You Can Do About It
How Poor Telephone Skills Break Your Image & What You Can Do About ItIf the voice on your end of the telephone is anything less than friendly, inviting and helpful, you may be losing potential customers right and left. Here are some proven ways to improve your staff's phone skills and create a telephone . . . more >>

AUDIO: Cashing In On Complaints - How to Turn Disappointed Diners Into Gold
AUDIO: Cashing In On Complaints - How to Turn Disappointed Diners Into GoldStatistically, 14% of dissatisfied guests don't return because their complaints have not been properly handled. Unless your seats are full 100% of the time, you'll want to listen to this practical and insightful tele-seminar on how to turn dissappointed diners into loyal, repeat customers. . . . more >>

DOWNLOAD: Restaurant Quality Assurance Program
DOWNLOAD: Restaurant Quality Assurance ProgramAs restaurant organizations grow, maintaining quality and consistency in each location becomes more of a challenge to control and maintain. The Restaurant Quality Assurance Program template is a series of inspection points and checklists to evaluate adherence to predetermined quality and consistency standards. . . . more >>

How to Handle "Guests From Hell"
by Jim Laube
How to Handle "Complaining customers" are not "guests from hell." One's a potential threat, the others is actually doing you a favor. You need to tell the difference and do what's right for you, your people and your bottom-line. . . . more >>

DOWNLOAD: Server Training Checklist
DOWNLOAD: Server Training ChecklistMake sure new servers are ready before they're one on one with your valuable customers. This checklist will help managers and trainers track and document the training steps of your server trainees. Includes detailed server training steps such as menu abbreviations, assembling an order, food running, check writing, drink delivery and more. . . . more >>

Displaying Matches 37 thru 48 of 64 Found FIRSTBACK NEXTLAST

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