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Customer Service continued

Displaying Matches 13 thru 24 of 63 Found.  BACK NEXT

DOWNLOAD: Customer Complaint/Response Letters
DOWNLOAD: Customer Complaint/Response LettersNobody's perfect, so how a restaurant handles customer complaints can make a big difference to their future sales and profits. Whether you're responding letter, email or online, these templates can help you respond quickly and appropriately to show you care about your guests' experience and give you a shot at turning those disappointed diners into loyal customers. . . . more >>


DOWNLOAD: Customer Service - Staff Evaluation Form
DOWNLOAD: Customer Service - Staff Evaluation FormEvery restaurant owner wishes to deliver the highest level of customer service to their guests; and, they depend on their staff to do so. Have you ever wondered how your restaurant stacks up when it comes to attaining guest satisfaction? More importantly, what does your staff think about the level of customer service your restaurant offers? . . . more >>


DOWNLOAD: Kitchen Ticket Time Analysis Form
DOWNLOAD: Kitchen Ticket Time Analysis FormConsistent service time is one of the cornerstones of great customer service. Use this form to evaluate your restaurant's average order preparation time and to identify causes and solutions for excessive service times. . . . more >>


DOWNLOAD: Customer Service Checklist
DOWNLOAD: Customer Service ChecklistEvery restaurant needs to create a large core of repeat customers and the most effect way to keep your guests coming back is by taking care of them with exceptional service. Use this checklist as a guide for deciding what your service staff should be doing to ensure your guests come back again and again. It will help you and your staff quickly become aware of basic service procedures and standards. . . . more >>


Survey Results: Customer Service Survey
Survey Results: Customer Service SurveyIn this survey operators reveal how customer service impacts their restaurant. Operators share valuable insight to the challenges and rewards to successfully maintaining high levels of customer service. . . . more >>


Five Steps to Improve Customer Service
by Renée Evenson
Five Steps to Improve Customer ServiceAre you ready to do five simple things to ensure your customers return to your restaurant? Getting customers to return to your restaurant requires more than serving good food and giving average service. Read, learn and follow this five-step process to keep your guests coming back for more . . . more >>


Scotty's Brewhouse: Innovative Marketing, Superior Service and a Little Magic in Indiana
by Chantal Weedman
Scotty's Brewhouse: Innovative Marketing, Superior Service and a Little Magic in Indiana Scott Wise opened his first restaurant in his college town of Muncie, Indiana. In describing the concept, he says, "I've just kind of created a place that I like to go." As Wise expanded from one to four restaurants, he made great efforts to kep the atmosphere largely the same and keep the practices of an independent operation. . . . more >>


DOWNLOAD: Server Sidework Checklist
DOWNLOAD: Server Sidework ChecklistServers have sidework duties in addition to their primary service tasks. So that these tasks are completed consistently, it's important to have detailed checklists so that everyone knows what they're responsible for. Download a sample and learn how to quickly create your own detailed sidework checklists. . . . more >>


DOWNLOAD: Guest Comment Card - Spanish Version
DOWNLOAD: Guest Comment Card - Spanish VersionThis is the Spanish version of our popular Guest Comment Card download. Ideal for use in markets where Hispanic populations are the predominant demographic. Everything is in Spanish except the return mailing address . . . more >>


WEBCAST: State of Your Restaurant Survey Results - How RO.com Members Are Fighting Back at the Current Recession
WEBCAST: State of Your Restaurant Survey Results - How RO.com Members Are Fighting Back at the Current RecessionIn August, RO.com conducted a survey to find out how the recession is affecting independent restaurants and what operators are doing differently to survive in this tough economic climate. Jim Laube reports on how operators are adapting and what many have done to not only survive but achieve sales and profit improvements in 2009. . . . more >>


How to Use Customer Surveys to Identify Your Most Loyal Guests
by Rhonda Rhodes
How to Use Customer Surveys to Identify Your Most Loyal Guests Do you know your customers? Yes, of course you do, you say to yourself; you've seen familiar faces frequent your restaurant, and you may even make some small talk with them from time to time. But, do you know WHO your customers are? Do you know the average age, income, family status, education, etc. of your best guests? All too often in this industry is forgotten the importance of a close relationship between business and customer. It is crucial for marketing and growth; an appreciated fanbase, with tongues to speak, will always generate more fans. Find out what you need to know about your customers (and they about you), how to efficiently use surveys to acquire this information, and how to utilize the data in a profitable means . . . more >>


DOWNLOAD: Guest Comment Card
DOWNLOAD: Guest Comment CardIt's estimated that only 1 in 20 people will complain if they have a problem in a restaurant. The problem for the operator, is that many of these people simply don't come back. Make it easy to get customer feedback with a quick, convenient Guest Comment Card system. . . . more >>


Displaying Matches 13 thru 24 of 63 Found BACK NEXT

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