home | faq | join now | member login
  
Downloads | Business Plans | Discussion Forum | Testimonials | Contact Us | Members Only

Become a member & get immediate access to all of our resources.


Take a Free Tour


Who Should Join
Contributors
Download Resources
Member Benefits
Open a Restaurant
Privacy Policy
Success Stories
Terms of Use
Member Comments
FAQ



Financial Reporting Systems
Marketing Systems
People Systems
Operations Systems



Discussion Forum


Business & Financial
Business Plans
Restaurant Accounting
Food & Beverage
Staffing
Bar Management
Menu
Customer Service
Marketing
Social Media/Web 2.0
Startup & Growth
Technology



Online Seminars


RS&G Online
RS&G Archives
Online Seminars
Audio Programs
Discussion Forum
Download Library
Member Surveys
Recipe Mapping
Spanish Resources
Success Focus Videos
Videos & Webcasts
My Membership
Help



Checklist Generator
Online Staff Training
Prime Cost Wizard



Visit our Online Store.



Customer Service continued

Displaying Matches 13 thru 24 of 63 Found.  BACK NEXT

Tips from a Restaurant Reviewer
By Diane Withrow
A restaurant critic's dream job doesn't have to be your nightmare. Learn 8 valuable insider tips that can help raise your standards of quality and score favorable reviews from professional critics as well as your regular guests. . . . more >>


Success Focus Video: More on the Ultimate Question
Success Focus Video: More on the Ultimate QuestionA few weeks ago we discussed asking your customers the Ultimate Question as a way to gain greater insights into how likely they are to recommend your restaurant to their friends and colleagues. Let's look at how a major chain operator is using the Ultimate Question. . . . more >>


WOW! - Creating Memorable Experiences for Your Guests
by Pat Morris
WOW! - Creating Memorable Experiences for Your GuestsWhat is it that keeps guests returning to your restaurant? Lots of restaurants serve good food and give good service. But those that differentiate themselves keep their guests coming back for more. Find plently of practical ways to make impactful impressions on your guests to get them to return again and again. . . . more >>


Success Focus Video: The Ultimate Question
Success Focus Video: The Ultimate QuestionAsk any restaurant operator and they'll most certainly tell you they would like to have more sales. Many will tell you that low sales is the problem keeping them from profitabiliy. . . . more >>


What Do Customers Want?
What Do Customers Want?Sigmund Freud is often quoted as saying, "What do women want?" He never figured it out, but you may do better in figuring out what customers want. This list provides you with a list of customers' desires that you can emphasize in your restaurant. . . . more >>


Keeping Your Cool Under Fire: How to Handle Rude Guests With Grace and Dignity
by John Richardson
Keeping Your Cool Under Fire: How to Handle Rude Guests With Grace and DignityMore than in any other type of business, restaurant personnel will encounter rude custoners. It's a fact that Manager's and servers must deal with constantly. Not to fret, there are ways to handle rude guests without losing customers - or servers . . . more >>


DOWNLOAD: The Ultimate Customer Comment Card
DOWNLOAD: The Ultimate Customer Comment CardCustomer loyalty is the key to sustainable profit and growth in the restaurant business and you can create more of it, IF, you respond to what your customers love and don't love about your restaurant. Use the Ultimate Customer Comment card to get the best feedback you'll ever get about how to improve the customer experience in your operation. . . . more >>


How to Get Your Service Staff in Winning shape
by Monica Giuoco and Chris Tripoli
How to Get Your Service Staff in Winning shape One of the most important aspects of running a restaurant is training your front-of-the-house employees. These folks are the primary determining factor in gaining repeat customers. A memorable experience as well as fantastic food will almost guarantee a return visit. . . . more >>


Initiating Customer Feedback
By Wendy Gillette
Initiating Customer FeedbackEven if customers don't have anything nice to say we want them to "Please tell us anyway". Customer feedback is something every operator needs. In fact, customers will tell us exactly what they want if we will only listen. In this article, we will explore a few tips on getting feedback from your guests. After all, wouldn't you want to know what your guest thinks . . . more >>


WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 1
WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 1Bill Marvin 'The Restaurant Doctor' provides ideas and concepts that will help you implement a culture of hospitality in your restaurant. This webcast provides practical instructional tips on how to make hospitality the rule rather than the rare exception in your restaurant. . . . more >>


WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 2
WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 2All the great ideas in the world are not going to put a dime in your pocket unless they are implemented ... and nothing will be implemented unless your staff embraces the results you are after. In Part 2, Bill explores a second key element, how to actually create and nurture a working environment where hospitality can bloom and thrive. . . . more >>


DOWNLOAD: Customer Complaint/Response Letters
DOWNLOAD: Customer Complaint/Response LettersNobody's perfect, so how a restaurant handles customer complaints can make a big difference to their future sales and profits. Whether you're responding letter, email or online, these templates can help you respond quickly and appropriately to show you care about your guests' experience and give you a shot at turning those disappointed diners into loyal customers. . . . more >>


Displaying Matches 13 thru 24 of 63 Found BACK NEXT

Advanced Search