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Success Focus Videos continued

Displaying Matches 1 thru 8 of 36 Found.   NEXT

Success Focus Video: Handling Complaints
Success Focus Video: Handling ComplaintsThe bottom-line is this -- regularity of complaints can have a staggering sales impact. Considering that as much as 80 percent of your business relies on repeat customers, unresolved complaints will most certainly result in lost sales and eventually a shuttering of your doors. So, when you get a complaint, two things need to happen. First, resolve it quickly. Next, revisit your systems to find ways to prevent future complaints. . . . more >>


Success Focus Video: Avoiding Guest Complaints
Success Focus Video: Avoiding Guest ComplaintsThe only way to reduce complaints was to implement systems to avoid them. We must have systems designed to achieve a specific guest experience -- including systems to thoroughly train our staff on how to follow them. A common definition for what the guest experience should look like is also very important. . . . more >>


Success Focus Video: A Simple Solution on How to Motivate Your Staff
Success Focus Video: A Simple Solution on How to Motivate Your StaffWhat is your restaurant doing to promote and improve your staff's culture? In a recent thread on our Member Only discussion forum one of our members asked for advice on how best to start an employee-of-the-month program. The replies provided her with creative ways to motivate staff to do a great job and create a positive culture. . . . more >>


Success Focus Video: Create a Culture of Excellence in Your Staff
Success Focus Video: Create a Culture of Excellence in Your StaffIn order to create a culture of excellence you must hire, train and retain A-caliber workers. An A-caliber worker wants to do an excellent job, but before you can expect to attract and retain A-workers, you must first implement systems that do not allow C-caliber workers. . . . more >>


Success Focus Video: What Would Happen if You Got Serious About Raising the Bar?
Success Focus Video: What Would Happen if You Got Serious About Raising the Bar?What would your restaurant look like if you no longer accepted average and instead insisted on excellence? I'm sure you'd agree that, if your restaurant achieved excellence in the execution of even the most basic and routine tasks it would dramatically improve your guest experience and likely transform your financial results. . . . more >>


Success Focus Video: Possibly THE Most Important Area for Creating Positive(or Negative) Impressions of Your Restaurant
Success Focus Video: Possibly THE Most Important Area for Creating Positive(or Negative) Impressions of Your RestaurantMany, if not most, of your customers will judge your restaurant by the cleanliness of its restrooms. If they find your restroom dirty, cluttered or out of supplies, they'll instantly conclude it's that way in your kitchen too. Gaining a reputation for having the cleanest restrooms in town could be very good for business. . . . more >>


Success Focus Video: Rules of the Game
Success Focus Video: Rules of the GameTo create and maintain a positive working environment, successful companies have what some call their rules of the game. These rules spell out very simply What's acceptable and what's not. What's expected of everyone. No organization or team has ever achieved excellence while tolerating mediocrity, unproductive behavior and a lack of teamwork. To be effective, your rules of the game need to be enforced consistently, no exceptions, every day. . . . more >>


Success Focus Video: Watch This Before You Hire Any Manager or Chef
Success Focus Video: Watch This Before You Hire Any Manager or ChefPast performance is always the best predictor of future performance. Never forget this undeniable truth especially when making hiring decisions that can determine your restaurant's success or failure. We're referring specifically to hiring a manager or chef, the most crucial positions in any restaurant. . . . more >>


Displaying Matches 1 thru 8 of 36 Found  NEXT

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