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Success Focus Videos continued

Displaying Matches 1 thru 8 of 39 Found.   NEXT

Success Focus Video: Setting the Standard
Success Focus Video: Setting the StandardAs the leader of your restaurant, your mood, character, ethics and work habits have a far reaching impact on your restaurant's culture. If you want to be successful in creating high standards for your staff then you must be willing to set a good example by following those standards. . . . more >>


Success Focus Video: Premade or From-Scratch?
Success Focus Video: Premade or From-Scratch?So how does one go about deciding whether or not to make something in-house or buy it premade? The answer to this question is found by the determination of three factors; quality, consistency and cost. The reality is not all in-house recipes are better than some of the premade products available. . . . more >>


Success Focus Video: Burning the House Down
Success Focus Video: Burning the House DownUnfortunately, many restaurant owners place their trust in a few key employees such as a manager, chef, bookkeeper, key server or bartender to keep watch on the rest of the staff for theft prevention. But what many owners find out is that it's often the very people you trust the most that end up stealing you blind. . . . more >>


Success Focus Video: Handling Complaints
Success Focus Video: Handling ComplaintsThe bottom-line is this -- regularity of complaints can have a staggering sales impact. Considering that as much as 80 percent of your business relies on repeat customers, unresolved complaints will most certainly result in lost sales and eventually a shuttering of your doors. So, when you get a complaint, two things need to happen. First, resolve it quickly. Next, revisit your systems to find ways to prevent future complaints. . . . more >>


Success Focus Video: Avoiding Guest Complaints
Success Focus Video: Avoiding Guest ComplaintsThe only way to reduce complaints was to implement systems to avoid them. We must have systems designed to achieve a specific guest experience -- including systems to thoroughly train our staff on how to follow them. A common definition for what the guest experience should look like is also very important. . . . more >>


Success Focus Video: A Simple Solution on How to Motivate Your Staff
Success Focus Video: A Simple Solution on How to Motivate Your StaffWhat is your restaurant doing to promote and improve your staff's culture? In a recent thread on our Member Only discussion forum one of our members asked for advice on how best to start an employee-of-the-month program. The replies provided her with creative ways to motivate staff to do a great job and create a positive culture. . . . more >>


Success Focus Video: Create a Culture of Excellence in Your Staff
Success Focus Video: Create a Culture of Excellence in Your StaffIn order to create a culture of excellence you must hire, train and retain A-caliber workers. An A-caliber worker wants to do an excellent job, but before you can expect to attract and retain A-workers, you must first implement systems that do not allow C-caliber workers. . . . more >>


Success Focus Video: What Would Happen if You Got Serious About Raising the Bar?
Success Focus Video: What Would Happen if You Got Serious About Raising the Bar?What would your restaurant look like if you no longer accepted average and instead insisted on excellence? I'm sure you'd agree that, if your restaurant achieved excellence in the execution of even the most basic and routine tasks it would dramatically improve your guest experience and likely transform your financial results. . . . more >>


Displaying Matches 1 thru 8 of 39 Found  NEXT

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