home | faq | join now | member login
  
Downloads | Business Plans | Discussion Forum | Testimonials | Contact Us

Become a member & get immediate access to all of our resources.


Take a Free Tour


Who Should Join
Contributors
Download Resources
Member Benefits
Open a Restaurant
Privacy Policy
Terms of Use
Member Comments
FAQ



Discussion Forum


Business & Financial
Business Plans
Restaurant Accounting
Food & Beverage
Staffing
Bar Management
Menu
Customer Service
Marketing
Social Media/Web 2.0
Startup & Growth
Technology



Online Seminars


RS&G Archives
Online Seminars
Audio Programs
Discussion Forum
Download Library
Industry Surveys
Inner Circle Resources
Recipe Mapping®
Spanish Resources
Success Focus Videos
Videos & Webcasts
My Membership
Help



Online Staff Training
Prime Cost Wizard



Visit our Online Store.



Customer Service continued

Displaying Matches 1 thru 12 of 63 Found.   NEXT

Success Focus Video: Power of a Smile
Success Focus Video: Power of a SmileIt is easy for owners and managers to get caught up in the ongoing operational details for their restaurant and to neglect or loose sight of the human aspect. This video explains the importance of a smile in your restaurant. . . . more >>


DOWNLOAD: Restaurant Checklists
DOWNLOAD: Restaurant ChecklistsSuccessful restaurants use checklists to ensure consistent execution throughout their operation. Includes opening, closing, shift change, purchasing, receiving, storage, preparation, cleaning checklists and our most popular download, the Customer Service Checklist. . . . more >>


How to Have More Productive Preshift Meetings
by Diana Lambdin Meyer
How to Have More Productive Preshift MeetingsAccording to unofficial estimates by industry experts, fewer than 50 percent of independent restaurants have preshift meetings. But the really successful ones usually do. Those who conduct preshifts well all do them a little different, but can agree on two important points for good meetings, keep it short and let others do the talking. . . . more >>


How a Culture of Service Enhances Success & Ways to Create It In Your Restaurant
by Amelia Levin
How a Culture of Service Enhances Success & Ways to Create It In Your RestaurantWhen the most recent recession hit, restaurants had to make some serious changes to their budget, costs, menus, operations, branding and more. Regardless of these changes there have always been two constants to enduring success: great food and great service. . . . more >>


Success Focus Video: More on the Ultimate Question
Success Focus Video: More on the Ultimate QuestionA few weeks ago we discussed asking your customers the Ultimate Question as a way to gain greater insights into how likely they are to recommend your restaurant to their friends and colleagues. Let's look at how a major chain operator is using the Ultimate Question. . . . more >>


Success Focus Video: The Ultimate Question
Success Focus Video: The Ultimate QuestionAsk any restaurant operator and they'll most certainly tell you they would like to have more sales. Many will tell you that low sales is the problem keeping them from profitabiliy. . . . more >>


What Do Customers Want?
What Do Customers Want?Sigmund Freud is often quoted as saying, "What do women want?" He never figured it out, but you may do better in figuring out what customers want. This list provides you with a list of customers' desires that you can emphasize in your restaurant. . . . more >>


DOWNLOAD: The Ultimate Customer Comment Card
DOWNLOAD: The Ultimate Customer Comment CardCustomer loyalty is the key to sustainable profit and growth in the restaurant business and you can create more of it, IF, you respond to what your customers love and don't love about your restaurant. Use the Ultimate Customer Comment card to get the best feedback you'll ever get about how to improve the customer experience in your operation. . . . more >>


WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 1
WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 1Bill Marvin 'The Restaurant Doctor' provides ideas and concepts that will help you implement a culture of hospitality in your restaurant. This webcast provides practical instructional tips on how to make hospitality the rule rather than the rare exception in your restaurant. . . . more >>


WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 2
WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 2All the great ideas in the world are not going to put a dime in your pocket unless they are implemented ... and nothing will be implemented unless your staff embraces the results you are after. In Part 2, Bill explores a second key element, how to actually create and nurture a working environment where hospitality can bloom and thrive. . . . more >>


DOWNLOAD: Customer Complaint/Response Letters
DOWNLOAD: Customer Complaint/Response LettersNobody's perfect, so how a restaurant handles customer complaints can make a big difference to their future sales and profits. Whether you're responding letter, email or online, these templates can help you respond quickly and appropriately to show you care about your guests' experience and give you a shot at turning those disappointed diners into loyal customers. . . . more >>


DOWNLOAD: Customer Service - Staff Evaluation Form
DOWNLOAD: Customer Service - Staff Evaluation FormEvery restaurant owner wishes to deliver the highest level of customer service to their guests; and, they depend on their staff to do so. Have you ever wondered how your restaurant stacks up when it comes to attaining guest satisfaction? More importantly, what does your staff think about the level of customer service your restaurant offers? . . . more >>


Displaying Matches 1 thru 12 of 63 Found  NEXT

Advanced Search