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Customer Service continued

Displaying Matches 1 thru 12 of 63 Found.   NEXT

Are You Consistently Inviting Your Guests To Return? You Should
by Bill Marvin
Are You Consistently Inviting Your Guests To Return? You ShouldHave you ever been out to eat and been ignored once you paid the check? When you think about the place where that happened, do you feel anxious to return? You know the cliche‚ that you don't get a second chance for a first impression. It is also true that the quality of your last impression may well determine if you get a second chance at all. . . . more >>


How to Recover Graciously From Mistakes & Complaints
by Bill Marvin
How to Recover Graciously From Mistakes & ComplaintsAs a young operator, I always hated complaints. Complaints often seemed like a personal affront. I tried very hard to make it right for my guests and when they complained, it felt like a knife in the heart. I always wanted to sit them down and set them straight about what it really takes to run a restaurant! . . . more >>


Success Focus Video: Power of a Smile
Success Focus Video: Power of a SmileIt is easy for owners and managers to get caught up in the ongoing operational details for their restaurant and to neglect or loose sight of the human aspect. This video explains the importance of a smile in your restaurant. . . . more >>


DOWNLOAD: Restaurant Checklists
DOWNLOAD: Restaurant ChecklistsSuccessful restaurants use checklists to ensure consistent execution throughout their operation. Includes opening, closing, shift change, purchasing, receiving, storage, preparation, cleaning checklists and our most popular download, the Customer Service Checklist. . . . more >>


How to Have More Productive Preshift Meetings
by Diana Lambdin Meyer
How to Have More Productive Preshift MeetingsAccording to unofficial estimates by industry experts, fewer than 50 percent of independent restaurants have preshift meetings. But the really successful ones usually do. Those who conduct preshifts well all do them a little different, but can agree on two important points for good meetings, keep it short and let others do the talking. . . . more >>


How a Culture of Service Enhances Success & Ways to Create It In Your Restaurant
How a Culture of Service Enhances Success & Ways to Create It In Your RestaurantWhen the most recent recession hit, restaurants had to make some serious changes to their budget, costs, menus, operations, branding and more. Regardless of these changes there have always been two constants to enduring success: great food and great service. . . . more >>


Success Focus Video: More on the Ultimate Question
Success Focus Video: More on the Ultimate QuestionA few weeks ago we discussed asking your customers the Ultimate Question as a way to gain greater insights into how likely they are to recommend your restaurant to their friends and colleagues. Let's look at how a major chain operator is using the Ultimate Question. . . . more >>


Success Focus Video: The Ultimate Question
Success Focus Video: The Ultimate QuestionAsk any restaurant operator and they'll most certainly tell you they would like to have more sales. Many will tell you that low sales is the problem keeping them from profitabiliy. . . . more >>


What Do Customers Want?
What Do Customers Want?Sigmund Freud is often quoted as saying, "What do women want?" He never figured it out, but you may do better in figuring out what customers want. This list provides you with a list of customers' desires that you can emphasize in your restaurant. . . . more >>


DOWNLOAD: The Ultimate Customer Comment Card
DOWNLOAD: The Ultimate Customer Comment CardCustomer loyalty is the key to sustainable profit and growth in the restaurant business and you can create more of it, IF, you respond to what your customers love and don't love about your restaurant. Use the Ultimate Customer Comment card to get the best feedback you'll ever get about how to improve the customer experience in your operation. . . . more >>


WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 1
WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 1Bill Marvin 'The Restaurant Doctor' provides ideas and concepts that will help you implement a culture of hospitality in your restaurant. This webcast provides practical instructional tips on how to make hospitality the rule rather than the rare exception in your restaurant. . . . more >>


WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 2
WEBCAST: The Hospitality Factor: Searching for the Silver Bullet - Part 2All the great ideas in the world are not going to put a dime in your pocket unless they are implemented ... and nothing will be implemented unless your staff embraces the results you are after. In Part 2, Bill explores a second key element, how to actually create and nurture a working environment where hospitality can bloom and thrive. . . . more >>


Displaying Matches 1 thru 12 of 63 Found  NEXT

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