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Home | Marketing
 
Marketing
Marketing

If your local market is typical, you've probably noticed the number of eating establishments in your area increasing at a faster rate than the number of people available to frequent them. As an independent operator, chances are you don't just have more competition, but in particular, more competition from chain operators who are very focused on capturing market share and have the marketing budgets to get lots of attention.

While the chains can be serious competitors, independents have definite advantages. You'll learn strategies and tactics to take advantage of your independent status and ways to effectively market and promote your restaurant without resorting to the traditional means of expensive and often ineffective mass media advertising.

Our objective in this section is to bring to light many approaches and ideas for you to consider in the area of increasing customer counts and sales volume through creative and "low cost" marketing and promotional activities.

As you know, marketing a restaurant is not an exact science. What works for one restaurant, may not work for another. But what we do know is that doing nothing fails 100% of the time.

A key component of successful restaurant marketing is to keep trying. Constantly experimenting with inexpensive ways of attracting attention and creating interest in your restaurant will eventually lead to positive results. We'll give you a wide variety of proven ways to enhance your marketing skills and create more customers.

How to Get More Repeat Business: Five Simple Steps to Retaining Customers
by Kamron Karington
How to Get More Repeat Business: Five Simple Steps to Retaining Customers Marketing expert Kamron Karrington reveals an "Automatic Customer Retention System" that can make you rich. This five step process will show you effective ways to make every guest feel special and dramatically enhance the odds they return to your restaurant again and again. . . . more >>
Marketing Successes: Operators Reveal How They Grow Sales & Profit In Their Restaurants
Three successful independent operators reveal their most profitable marketing activities. Get valuable ideas to use in your restaurant from their candid insights as they explain what marketing strategies and promotions worked best, what didn't and the processes and methods they used. . . . more >>
Gift Card Marketing Survey
Gift Card Marketing Survey If you're not selling gift cards you're probably missing out on an easy low cost way to improve your sales & profit. In the gift card survey our members reveal valuable, proven strategies they use to maximize their gift card sales and increase their cash flow. . . . more >>
DOWNLOAD: Restaurant Gift Certificate Tracking Form
DOWNLOAD: Restaurant Gift Certificate Tracking Form Managing outstanding gift certificates for your restaurant can be a daunting task if you don't have a system in place. This spreadsheet form helps you track the certificates you sell, including amounts issued, redeemed, and remaining balances . . . more >>
AUDIO: The Crack Cocaine of Restaurant Marketing - How Coupons Can Destroy Your Restaurant & What To Do Instead
AUDIO: The Crack Cocaine of Restaurant Marketing - How Coupons Can Destroy Your Restaurant & What To Do Instead Many independents have discovered there's a big difference in achieving more sales through certain marketing tactics and putting more dollars on their bottom line. Learn why discounting can be hazardous to your restaurant's health and effective (profitable) alternatives to use instead. . . . more >>
DOWNLOAD: Customer Database Template
This download features an Excel spreadsheet that can be used to build your own customer database for birthday clubs and other promotions. It also includes a printable form for customers to fill in their contact information. . . . more >>
How to Increase Your Restaurant's Takeout Business
by Pat Morris
How to Increase Your Restaurant's Takeout Business Takeout is big business, and the players aren't just your typical Chinese food, pizza or fast food restaurants anymore. Today's takeout market transcends all style of restaurants. Learn how to take advantage of this ever growing market that can dramatically impact your sales and profitability. . . . more >>
Marketing Best Practices: Scratch Ticket Promotion
Marketing Best Practices: Scratch Ticket Promotion Listen as veteran operator Peter Troutman describes one of his most successful promotions that resulted in a 30%+ year to year sales increase in one of his slowest months. He'll show you how to implement this very effective promotion in your restaurant. . . . more >>
How to Handle Donation Requests, Attract New Customers & Boost Your Business on Slow Nights
How to Handle Donation Requests, Attract New Customers & Boost Your Business on Slow Nights Listen as Bob Batley shows you how his Stadium Grille Restaurants turn their donation requests into a win-win proposition for both the requesting organizations and his two restaurants. This is an easy way for virtually any restaurant to boost their sales & build goodwill with their existing customers & their entire community. . . . more >>
DOWNLOAD: Restaurant Marketing Promotion Tracking Template
DOWNLOAD: Restaurant Marketing Promotion Tracking Template Many restaurants spend from 2-4% of revenue on marketing. The most successful ones track their promotions so they "know" which ones work & which don't. Use this template so you can concentrate your efforts & dollars on your most productive marketing activities. . . . more >>
Restaurant Marketing: Our Members' Best Practices
Restaurant Marketing: Our Members' Best Practices In a recently conducted survey, our members shared ongoing restaurant marketing practices that were the most effective. While some of the practices listed were expected, we did uncover many new and creative marketing activities as well. . . . more >>
DOWNLOAD: Competitor Pricing Survey
DOWNLOAD: Competitor Pricing Survey If you want to know what price restaurant or bar customers will pay for your menu items, begin by finding out what your competition is charging. Use this form to collect and record prices your competors charge for simlilar food or bar menu items . . . more >>

How to Calculate & Track Your Marketing ROI
by Joe Erickson
How to Calculate & Track Your Marketing ROI Restaurant operators may differ on how they market and promote their restaurants, but nobody wants to throw money down the drain. Learn how to plan and track your marketing investment dollars so that you can clearly determine what marketing activities are worth repeating and which ones should be modified or dropped. . . . more >>
Restaurant Marketing Ideas That Work!
Restaurant Marketing Ideas That Work! We recently conducted a survey in which we asked our members to tell us about their greatest marketing accomplishments. We were amazed at some of the creative ideas they came up with to increase their sales and promote their restaurant. Here are some of their responses . . . more >>
How to Use Discount Coupons in Your Restaurant Without Getting Addicted
by Jim Laube and David Scott Peters
Discounting can boost your sales in the short term but over time it can erode your profitability & condition your customers to only show up with a coupon! Learn ways to properly use discount promotions to strategically build your restaurant's topline sales AND bottomline profits at the same time. . . . more >>
DOWNLOAD: Catering/Banquet Sales & Marketing Scorecard
DOWNLOAD: Catering/Banquet Sales & Marketing Scorecard For a sales person to be successful they need tools and resources to help them promote your business. The Catering/Banquet Sales & Marketing Scorecard provides your sales staff with a simple tool to track the progress and success in turning contacts into sales. . . . more >>
DOWNLOAD: Catering/Banquet Telemarketing Script
DOWNLOAD: Catering/Banquet Telemarketing Script Successful caterers know how important it is to get to the "decision-maker" when it comes to making sales calls. Having a telemarketing call script helps in getting past the receptionist and to the people responsible for booking catered events. . . . more >>
DOWNLOAD: Restaurant Marketing Planning Calendar
DOWNLOAD: Restaurant Marketing Planning Calendar Today, sales growth doesn't just happen, it requires proper planning and execution! This Microsoft Excel® workbook is a great tool for organizing your promotions for the entire year onto a single spreadsheet that shows the dates of each promotion and the tasks required to make them happen . . . more >>
DOWNLOAD: Restaurant Newsletter Templates
DOWNLOAD: Restaurant Newsletter Templates Get a jump on the creation of your personalized customer newsletter by downloading these ready-to-use templates. They're available in four different styles to fit your unique restaurant's image . . . more >>
How to Get All the Customers You Will Ever Need for Your Restaurant
by Kamron Karington
How to Get All the Customers You Will Ever Need for Your Restaurant If your life absolutely depended on getting a new customer within 24 hours, (and in a way it does) what would you do? Red Rock Pizza increased sales 108% IN ONE MONTH! (& we'll prove it) Get specific instructions on how to apply exactly what they did to your restaurant. . . . more >>
How to Make a Customer Newsletter an Effective Marketing Tool
With Jim Laube, Jenny Cook and Gina Schubert
Newsletters can keep your restaurant top-of-mind for your customers like no other form of advertising can, including Web sites and other types of mailers. Advocates say they build relationships with guests second only to face-to-face interaction. Two experienced restaurateurs share tips and techniques on how to implement a successful restaurant newsletter. . . . more >>
AUDIO: How to Turn New Movers Into Regular Customers
AUDIO: How to Turn New Movers Into Regular Customers When people move to a new city they have no dining patterns and no favorite restaurant. In fact, new residents are 5 times more likely to become loyal regulars than established residents. Learn how to conduct highly targeted, low cost marketing to reach and turn "new movers" in your area into regular customers at your restaurant. . . . . . more >>
DOWNLOAD: Catering Marketing Letter Templates
DOWNLOAD: Catering Marketing Letter Templates Need a creative boost to jump-start your catering sales? Use these ready-to-use marketing letters to introduce your restaurant to prospective catering clients. These templates include four sample introductory letters that you can send to your direct mail or email list of prospects. . . . more >>
SUBSCRIBE: Monthly Restaurant Newsletter Templates
SUBSCRIBE: Monthly Restaurant Newsletter Templates Want to publish a customer newsletter but need a creative boost? Get a jump on the creation of your personalized customer newsletter by subscribing to our monthly ready-to-use newsletter templates. These professionally designed newsletters are available in four different styles to fit your unique restaurant's image . . . more >>
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