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Staffing

Staffing

How important is your staff to your restaurant? To a large degree your staff "is" your restaurant. The quality of the interaction of the staff with your guests is just one of many areas your people can either make or break your business.

Your staff not only has a lot to do with the success of your restaurant but the quality of your life too. Dealing with people can be agony or ecstasy, the source of your greatest frustrations or your most gratifying accomplishments.

Besides providing you with many useful ideas and resources that deal with the routine and administrative functions of staffing the restaurant, it's our goal to enhance your ability to effectively interact, direct and work with people. Most of us never got any good people training along the way. Like Bill Marvin, the Restaurant Doctor says, "when we go into management positions we're just expected to understand what people are all about, it's like, you are one, so well you should know."

The problem is that most of us don't intuitively know what makes people tick and as a result get involved in all sorts of counterproductive and self-defeating approaches in managing and dealing with people.

In the past, some operators got away with having a people skills deficit because they were used to having a constant source of disposable labor. If an employee didn't work out, you could count on plenty of other applicants eager to jump on board. As you know those days are gone, and today the reality is that you need good people more than they need you.

This section will give you practical ideas to get more applicants, do a better job of selecting good people to join your team and how to maintain a productive, enjoyable working environment so people will want to stay and not leave you for a quarter more an hour.

The Characteristics and Traits of Top-Performing Restaurant Managers
by Patricia Luebke
The Characteristics and Traits of Top-Performing Restaurant Managers A manager exists to build profitable sales, and everything a manager does should be targeted to that objective. Still, there's no set personality that characterizes a good manager; one top performer might be totally outgoing and effervescent while another may be quiet and reserved. Both personalities could perform exceptionally well, but there are some core qualities that top managers share. Explore here what defines the best and brightest. . . . more >>
DOWNLOAD: Interview Rating Sheet
DOWNLOAD: Interview Rating Sheet The Interview Rating Sheet helps you determine the candidate's suitability for the position as you conduct the interview. Use this form to help in the evaluation process when hiring new employees. . . . more >>
WEBCAST: How to Create & Use a Mission Statement: The Foundation for Creating a Highly Successful Restaurant
WEBCAST: How to Create & Use a Mission Statement: The Foundation for Creating a Highly Successful Restaurant In this webcast with David McClaskey you'll learn how to develop and deploy a mission statement that gets everyone and everything you do focused on delighting customers in a way that promotes repeat business and positive referrals while increasing your bottom line. . . . more >>
How to Foster a Positive Working Relationship Between Front and Back of House
by Kelly Hartman
How to Foster a Positive Working Relationship Between Front and Back of House Camaraderie and cooperation between front- and back-of-the house staff is critical to a smooth shift. Many operators unwittingly allow this relationship to be sabotaged. Here is how to fix the communication errors that create animosity between the kitchen and wait staff. . . . more >>
SURVEY: How Independent Operators Are Using Management Incentive Programs
SURVEY: How Independent Operators Are Using Management Incentive Programs More independent operators are taking what used to be a "chain-only" practice and profiting on several levels by using management incentive programs. Learn what works and what doesn't from the comments and insights of nearly 100 independent operators. . . . more >>
How to Reward Staff for Outstanding Behavior Without Breaking the Bank
by Howard Riell
How to Reward Staff for Outstanding Behavior Without Breaking the Bank In a business in which service consistency and quality can make or break you, high-quality employees may well be a restaurant's most valuable feature. And in a business in which margins are tight and you have to watch every penny, rewarding top performers isn't always easy. The good news is operators needn't break the bank to accomplish this. . . . more >>
DOWNLOAD: Restaurant Training Manual Templates
DOWNLOAD: Restaurant Training Manual Templates Having comprehensive, easy-to-understand training manuals for every position in your restaurant is vital for new employees to learn to perform their jobs the "right way." Use these templates as a guide to create your own detailed restaurant training manuals for server, bartender, busser, prep cook, line cook, dishwasher . . .
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How to Toss the Help Wanted Sign
by Howard Riell
How to Toss the Help Wanted Sign Finding good restaurant employees has always been a challenge; however, as the economy heats up it could become even more daunting to find high-quality employees. This article explores 14 ways to assist you in sourcing and retaining great hires by implementing standard, consistent and simple hiring steps. . . . more >>
Success Focus Video: What Would Happen if You Got Serious About Raising the Bar?
Success Focus Video: What Would Happen if You Got Serious About Raising the Bar? What would your restaurant look like if you no longer accepted average and instead insisted on excellence? I'm sure you'd agree that, if your restaurant achieved excellence in the execution of even the most basic and routine tasks it would dramatically improve your guest experience and likely transform your financial results. . . . more >>
Success Focus Video: Rules of the Game
Success Focus Video: Rules of the Game To create and maintain a positive working environment, successful companies have what some call their rules of the game. These rules spell out very simply What's acceptable and what's not. What's expected of everyone. No organization or team has ever achieved excellence while tolerating mediocrity, unproductive behavior and a lack of teamwork. To be effective, your rules of the game need to be enforced consistently, no exceptions, every day. . . . more >>
Success Focus Video: Watch This Before You Hire Any Manager or Chef
Success Focus Video: Watch This Before You Hire Any Manager or Chef Past performance is always the best predictor of future performance. Never forget this undeniable truth especially when making hiring decisions that can determine your restaurant's success or failure. We're referring specifically to hiring a manager or chef, the most crucial positions in any restaurant. . . . more >>
DOWNLOAD: Restaurant Mission Statement Worksheet
DOWNLOAD: Restaurant Mission Statement Worksheet The right mission statement, properly used, can be one of the most powerful ingredients in creating and sustaining success. For many companies it's an invaluable tool in providing direction, focus and consistency throughout their organization. Use this worksheet for crafting or improving your mission. . . . more >>
Survey: Employee Selection & Hiring
Survey: Employee Selection & Hiring This survey will show you what other independent restaurants are doing to successfully find, select and hire hourly employees. Some of the responses are unconventional and reflect a high degree of creativity. Learning what's working for other independent restaurant operations should give you many valuable ideas to improve your own recruiting and hiring systems. . . . more >>
Twelve Steps to Get New Restaurant Managers Off To a Great Start
by Matthew Mabel
Twelve Steps to Get New Restaurant Managers Off To a Great Start Make your first-time manager read this! Your first management position sets the stage and becomes the springboard for your entire career. Whether you want to be a general manager one day, own your own restaurant, move to another position or just want to be the best in your profession, it is wise to reflect upon where this promotion fits within your long term career plans and how to make the most of it. . . . more >>
WEBCAST: How to Create World Class Employee Training Programs For Your Restaurant
WEBCAST: How to Create World Class Employee Training Programs For Your Restaurant Your employees' performance is a direct reflection of how they were trained. Improve your training and just about everything that happens in your restaurant will improve as well. Learn how to automate the knowledge part of your training program so you or your trainers can focus on building skill all with little monetary investment. . . . more >>
Restaurant Employee Turnover Calculator
Restaurant Employee Turnover Calculator Employee turnover affects virtually every part of your restaurant. To control turnover its important to know what it is and track how you're doing over time. Use this tool to calculate your employee turnover rate by year, quarter, month or four-week period. . . . more >>
4 Traits Common to Great Hourly Workers & How to Identify Them in Your Job Candidates
4 Traits Common to Great Hourly Workers & How to Identify Them in Your Job Candidates Formal surveys reveal 4 key characteristics as crucial to the success of hourly restaurant workers. Learn these characteristics and download a simple screening interview to identify them in your job applicants in less than 5 minutes. An easy & effective way improve your hiring practices today! . . . more >>
DOWNLOAD: Restaurant Schedule Template - Simple
DOWNLOAD: Restaurant Schedule Template - Simple This version of our Restaurant Schedule Template has a simple design and is ideally suited for use as a labor budgeting tool. It can be used to create schedules and labor budgets for virtually any type of food and beverage establishment, including full service, counter service, fine dining and bars . . . more >>
Effective Ways to Develop Better Leadership In Your Restaurant
by Joe Erickson
Effective Ways to Develop Better Leadership In Your Restaurant In the restaurant workplace, the designated "leader" goes to the owners and managers by default. Yet it almost a cliché that just being a good boss doesn't mean you're an effective leader. In this article we explore what it means to be a leader in this business, and describe how one emerging chain earned a prestigious quality award through systematic leadership practices. . . . more >>
DOWNLOAD: Restaurant Employee Handbook Template
DOWNLOAD: Restaurant Employee Handbook Template A comprehensive Employee Handbook is crucial to the success of your business and the retention of your people. Use this template to develop one of the most important documents in any restaurant. Put your own unique set of employee policies, procedures and practices in writing so that everyone on your staff knows the rules and your expectations. . . . more >>
Why Culture Is a Major Driver of Business Success and How To Improve It In Your Restaurant
by Jim Laube
Why Culture Is a Major Driver of Business Success and How To Improve It In Your Restaurant You can spend time and money on hiring quality people but if the culture in your restaurant doesn't nurture and support their success it will only be a matter of time until you end up with a group of dispirited, mediocre employees at best. Here's how to change your culture and change your restaurant - for the better! . . . more >>
Success Focus Video: Don't Get Burned By a Bad Bookkeeper
Success Focus Video: Don't Get Burned By a Bad Bookkeeper Over the years we've seen more than just a few independent restaurant owners get stung, sometimes very badly by shoddy bookkeeping practices. Find out how to get a quick read on what kind of bookkeeper you have. . . . more >>
How to Conduct an Effective Weekly Operations Meeting
by Matthew Mabel
How to Conduct an Effective Weekly Operations Meeting The weekly operations meeting should be the most valuable time for your restaurant in the whole week, and it can be, with a little organization and planning. Follow these steps to conduct productive, motivational and inspirational meetings that will boost morale and in turn, improve service and your bottom line. . . . more >>
How to Hire Better Employees: 10 Interview Questions Restaurant Operators Should Ask Before Hiring Anyone
How to Hire Better Employees: 10 Interview Questions Restaurant Operators Should Ask Before Hiring Anyone Deciding on whether to hire (or pass) on a job candidate is one of the most important decisions you make. Here are 10 interview questions for probing prospective restaurant employees. A description of both positive and negative responses to each questions makes it easy to spot a potential eagle or turkey BEFORE they are on your payroll. . . . more >>
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