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Staffing

Staffing

How important is your staff to your restaurant? To a large degree your staff "is" your restaurant. The quality of the interaction of the staff with your guests is just one of many areas your people can either make or break your business.

Your staff not only has a lot to do with the success of your restaurant but the quality of your life too. Dealing with people can be agony or ecstasy, the source of your greatest frustrations or your most gratifying accomplishments.

Besides providing you with many useful ideas and resources that deal with the routine and administrative functions of staffing the restaurant, it's our goal to enhance your ability to effectively interact, direct and work with people. Most of us never got any good people training along the way. Like Bill Marvin, the Restaurant Doctor says, "when we go into management positions we're just expected to understand what people are all about, it's like, you are one, so well you should know."

The problem is that most of us don't intuitively know what makes people tick and as a result get involved in all sorts of counterproductive and self-defeating approaches in managing and dealing with people.

In the past, some operators got away with having a people skills deficit because they were used to having a constant source of disposable labor. If an employee didn't work out, you could count on plenty of other applicants eager to jump on board. As you know those days are gone, and today the reality is that you need good people more than they need you.

This section will give you practical ideas to get more applicants, do a better job of selecting good people to join your team and how to maintain a productive, enjoyable working environment so people will want to stay and not leave you for a quarter more an hour.

WEBCAST: How To Get Your Staff To Cooperate
WEBCAST: How To Get Your Staff To Cooperate Your restaurant staff can be your greatest asset or your worst nightmare and getting everyone to do what you want willingly and consistently is one of the biggest challenges restaurant owners face. How your employees respond depends on one thing... your leadership skills. . . . more >>
DOWNLOAD: Restaurant Employee Handbook Template
DOWNLOAD: Restaurant Employee Handbook Template A comprehensive Employee Handbook is crucial to the success of your business and the retention of your people. Use this template to develop one of the most important documents in any restaurant. Put your own unique set of employee policies, procedures and practices in writing so that everyone on your staff knows the rules and your expectations. . . . more >>
Why Culture Is a Major Driver of Business Success and How To Improve It In Your Restaurant
by Jim Laube
Why Culture Is a Major Driver of Business Success and How To Improve It In Your Restaurant You can spend time and money on hiring quality people but if the culture in your restaurant doesn't nurture and support their success it will only be a matter of time until you end up with a group of dispirited, mediocre employees at best. Here's how to change your culture and change your restaurant - for the better! . . . more >>
Success Focus Video: Don't Get Burned By a Bad Bookkeeper
Success Focus Video: Don't Get Burned By a Bad Bookkeeper Over the years we've seen more than just a few independent restaurant owners get stung, sometimes very badly by shoddy bookkeeping practices. Find out how to get a quick read on what kind of bookkeeper you have. . . . more >>
WEBCAST: How to Create World Class Employee Training Programs For Your Restaurant
WEBCAST: How to Create World Class Employee Training Programs For Your Restaurant Your employees' performance is a direct reflection of how they were trained. Improve your training and just about everything that happens in your restaurant will improve as well. Learn how to automate the knowledge part of your training program so you or your trainers can focus on building skill all with little monetary investment. . . . more >>
How to Hire Better Employees: 10 Interview Questions Restaurant Operators Should Ask Before Hiring Anyone
How to Hire Better Employees: 10 Interview Questions Restaurant Operators Should Ask Before Hiring Anyone Deciding on whether to hire (or pass) on a job candidate is one of the most important decisions you make. Here are 10 interview questions for probing prospective restaurant employees. A description of both positive and negative responses to each questions makes it easy to spot a potential eagle or turkey BEFORE they are on your payroll. . . . more >>
WEBCAST: How to Create & Use a Mission Statement: The Foundation for Creating a Highly Successful Restaurant
WEBCAST: How to Create & Use a Mission Statement: The Foundation for Creating a Highly Successful Restaurant In this webcast with David McClaskey you'll learn how to develop and deploy a mission statement that gets everyone and everything you do focused on delighting customers in a way that promotes repeat business and positive referrals while increasing your bottom line. . . . more >>
DOWNLOAD: Restaurant Mission Statement Worksheet
DOWNLOAD: Restaurant Mission Statement Worksheet The right mission statement, properly used, can be one of the most powerful ingredients in creating and sustaining success. For many companies it's an invaluable tool in providing direction, focus and consistency throughout their organization. Use this worksheet for crafting or improving your mission. . . . more >>
The Key to Controlling Labor Cost: A Shift-by-Shift Strategy to Create a Winning Labor Budget
by Joe Erickson
The Key to Controlling Labor Cost: A Shift-by-Shift Strategy to Create a Winning Labor Budget While the war on labor cost may never be totally won, the day-to-day battles can. The key to winning is to view each and every shift as an individual battle. You must have a battle plan if you expect to win more than you lose. Likewise, you must consistently execute the plan to accomplish your objectives. . . . more >>
WEBCAST: Essential Leadership Skills for Restaurant Operators: How to Have a Better Business & Life By Becoming a Better Leader
WEBCAST: Essential Leadership Skills for Restaurant Operators: How to Have a Better Business & Life By Becoming a Better Leader Your restaurant staff can be your greatest asset or your biggest nightmare. The difference depends on one thing... your leadership skills. If you would like to learn how to get your employees to do what you want them to do, be sure to join us for this very special webcast with RestaurantOwner.com leadership coach Howard Partridge . . . more >>
DOWNLOAD: Employee Orientation Checklist
DOWNLOAD: Employee Orientation Checklist Download this checklist to ensure your new staff members feel welcome, comfortable and they are an important part of your team. The Employee Orientation Checklist includes information to help familiarize the new employee with the restaurant's customs, traditions and organizational structure. . . . more >>
Online Training & Education Options for Your Restaurant
by Allison Wollam
Online Training & Education Options for Your Restaurant The right employees love using online training systems because they get the information they need to be successful. Online training can have great benefits when it comes to cost, accessibility, flexibility and effectiveness. Managers prefer it and it empowers motivated employees at all levels who are interested in taking on more responsibility. . . . more >>
How to Fire Bad Employees & Avoid Potential Legal Problems
by Barry Shuster
How to Fire Bad Employees & Avoid Potential Legal Problems When you know it's time to "free up an employee's future" make sure you do it the right way. Learn what legal snares you can step into when firing an employee and how to properly terminate problem employees to reduce your chances of getting into potential legal troubles. . . . more >>
What to Seek In Your First or Next Chef Hire
by Joe Abuso
What to Seek In Your First or Next Chef Hire The importance of the actual culinary duties required of a chef cannot be overestimated. But don't underestimate the huge differences between the skill sets -- including kitchen management -- required by the myriad types of foodservice establishments out there. . . . more >>
DOWNLOAD: Restaurant Labor Schedule Template
DOWNLOAD: Restaurant Labor Schedule Template The Restaurant Schedule Template is a Microsoft Excel® workbook consisting of a simple to use set of spreadsheets designed to reduce the time it takes to prepare staffing schedules. User defined descriptions, designed to eliminate typing of repetitive data, can be entered as needed for up to 20 different departments, 50 shifts, and 100 employees. . . . more >>
How to Have More Productive Preshift Meetings
by Diana Lambdin Meyer
How to Have More Productive Preshift Meetings According to unofficial estimates by industry experts, fewer than 50 percent of independent restaurants have preshift meetings. But the really successful ones usually do. Those who conduct preshifts well all do them a little different, but can agree on two important points for good meetings, keep it short and let others do the talking. . . . more >>
Twelve Steps to Get New Restaurant Managers Off To a Great Start
by Matthew Mabel
Twelve Steps to Get New Restaurant Managers Off To a Great Start Make your first-time manager read this! Your first management position sets the stage and becomes the springboard for your entire career. Whether you want to be a general manager one day, own your own restaurant, move to another position or just want to be the best in your profession, it is wise to reflect upon where this promotion fits within your long term career plans and how to make the most of it. . . . more >>
Success Focus Video: Cash Control Best Practices
Success Focus Video: Cash Control Best Practices In most retail businesses, cash is king, and business owners expend much of their attention making sure every penny makes its way into their bank account. As an independent operator you are absolutely aware of the many ways cash can disappear. . . . more >>
How to Keep Employee Romances from Becoming a Management Headache in Your Restaurant
by Howard Riell
How to Keep Employee Romances from Becoming a Management Headache in Your Restaurant Managing employees' personal relationships can prove to be a challenge - to say the least - and very expensive if things get out of control. Having a clear, enforceable fraternization policy is important before a situation turns toxic, and if not handled properly, detrimental to your business. . . . more >>
DOWNLOAD: Accident Report Form
DOWNLOAD: Accident Report Form Use this report form to document any personal injuries, near misses or dangerous occurances that take place at your restaurant. . . . more >>
Online Restaurant Staff Training by Waitrainer
Online Restaurant Staff Training by Waitrainer For years, RO.com has provided industry-specific training manuals to thousands of independent restaurant operators, saving them countless hours of researching, organizing and writing their own training manuals from scratch. Now we'd like to introduce our new Online Restaurant Staff Training System for your entire restaurant staff. We now offer our entire resource library of training manuals, job descriptions, employee handbook and policies manual, steps of service and alcohol management program in an online training format your employees can access 24/7 . . . more >>
DOWNLOAD: Master Staffing Worksheet
DOWNLOAD: Master Staffing Worksheet The Master Staffing Worksheet can be used effectively to establish scheduling guidelines based on the forecasted guest count for upcoming weeks. . . . more >>
DOWNLOAD: Employee Performance Evaluation Forms
DOWNLOAD: Employee Performance Evaluation Forms How do employees know how they're doing if you never tell them? Use the Employee Performance Evaluation to give your employees constructive feedback on how they are doing and ways to improve (and document) their performance. . . . more >>
Critical Numbers: A Weekly Report Every Restaurant Should Prepare
by Jim Laube
Critical Numbers: A Weekly Report Every Restaurant Should Prepare Chain operators are serious about what they do. Here's one report that every chain restaurant prepares each week and how they use it keep their key costs areas in check. Find out an easy way you can do it and add 2%-4% of your sales to your bottom line! . . . more >>
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