|
|
 |
Staffing
How important is your staff to your restaurant? To a large degree your staff "is" your restaurant. The quality of the interaction of the staff with your guests is just one of many areas your people can either make or break your business. Your staff not only has a lot to do with the success of your restaurant but the quality of your life too. Dealing with people can be agony or ecstasy, the source of your greatest frustrations or your most gratifying accomplishments. Besides providing you with many useful ideas and resources that deal with the routine and administrative functions of staffing the restaurant, it's our goal to enhance your ability to effectively interact, direct and work with people. Most of us never got any good people training along the way. Like Bill Marvin, the Restaurant Doctor says, "when we go into management positions we're just expected to understand what people are all about, it's like, you are one, so well you should know." The problem is that most of us don't intuitively know what makes people tick and as a result get involved in all sorts of counterproductive and self-defeating approaches in managing and dealing with people. In the past, some operators got away with having a people skills deficit because they were used to having a constant source of disposable labor. If an employee didn't work out, you could count on plenty of other applicants eager to jump on board. As you know those days are gone, and today the reality is that you need good people more than they need you. This section will give you practical ideas to get more applicants, do a better job of selecting good people to join your team and how to maintain a productive, enjoyable working environment so people will want to stay and not leave you for a quarter more an hour.
|
DOWNLOAD: Restaurant Job Descriptions
Complete and accurate job descriptions for each position in your restaurant is a necessity today. Job descriptions describe the role you're asking your people to play in your restaurant and they help your employees to understand their duties, responsibilities and the results and standards of work they need to achieve. . . . more >>
|
DOWNLOAD: Restaurant Labor Schedule Template
The Restaurant Schedule Template is a Microsoft Excel® workbook consisting of a simple to use set of spreadsheets designed to reduce the time it takes to prepare staffing schedules. User defined descriptions, designed to eliminate typing of repetitive data, can be entered as needed for up to 20 different departments, 50 shifts, and 100 employees. . . . more >>
|
How to Execute an Effective Employee Motivation Program
by Patricia Luebke
Techniques to create a fun environment in your restaurant with incentive plans that energize the staff, keep them focused, and encourage them to do their best. Here's some ideas to reward high performance, build sales and boost your bottom line. . . . more >>
|
DOWNLOAD: Blind Staffing Labor Schedule Planner
This is one powerful tool that every restaurant operator should be using! Designed to help you schedule every labor hour of the day to provide you with instant feedback of the costs associated with your scheduling decisions. . . . more >>
|
DOWNLOAD: Training Manual Templates
Having comprehensive, easy-to-understand training manuals for every position in your restaurant is vital for new employees to learn to perform their jobs the "right way." Use these templates as a guide to create your own detailed training manuals for server, bartender, busser, prep cook, line cook, dishwasher . . .
. . . more >>
|
DOWNLOAD: Telephone Answering Procedures
A telephone call is often a potential guest's first impression of your restaurant. It can either encourage or discourage them from coming to you or going somewhere else. Don't leave it to chance! Use the Telephone Answering Procedures to train your people to be professional and courteous on the phone. . . . more >>
|
Restaurant Employee Turnover Calculator
Employee turnover affects virtually every part of your restaurant. To control turnover its important to know what it is and track how you're doing over time. Use this tool to calculate your employee turnover rate by year, quarter, month or four-week period. . . . more >>
|
DOWNLOAD: Employee Evaluation of Manager
Often, employees don't leave restaurants, they leave managers. Do you have a manager who is negatively impacting your morale, productivity, turnover and success? Find out quickly by learning what your employees think. . . . more >>
|
DOWNLOAD: Peer Review and Self-Evaluation Job Performance Forms
You can't see everything. So how do your employees REALLY perform (when you're not watching)? How do your employees think about their own job performance & that of their co-workers? By seeing your employees through the eyes of your staff, you'll be better informed on the things each employee does well and which areas need improvement. . . . more >>
|
|
DOWNLOAD: Screening Interview Form
Originally developed by a large chain to identify those traits found to be most common in their very best hourly employees. This proven tool will tell you whether an applicant is likely to be a winner or loser in 5 minutes. Use it to improving the quality of your hiring starting today! . . . more >>
|
DOWNLOAD: Employee Performance Evaluation Forms
How do employees know how they're doing if you never tell them? Use the Employee Performance Evaluation to give your employees constructive feedback on how they are doing and ways to improve (and document) their performance. . . . more >>
|
DOWNLOAD: New Hire Checklist
Download this checklist to verify that you've collected the many forms and other pieces of information necessary when hiring a new employee such as Employment Application, Uniform Agreement, W-4, I-9, Emergency Information Sheet, etc. Also, document company materials such as training manuals, employee handbooks, etc., that they have received . . . . . . more >>
|
DOWNLOAD: Weekly Prime Cost Worksheet
Calculate your food and labor costs easily and efficiently with this series of Excel worksheets. Restaurants who report their food and labor weekly, consistently report cost savings of 2-5% of sales versus just using their monthly P&L to report these costs. . . . more >>
|
How to Jump into the Tip Pool Safely
by Doug Duerr, Esq.
Tip pooling has been in our industry for as long as we can remember. But does that mean it is for everyone? Moreover, if you currently utilize tip pooling in your restaurant, be sure it is set up correctly, or you could find yourself drowning in back pay and fines . . . more >>
|
AUDIO: What Every Operator Should Know About Tip Pooling
Tip pooling, the practice of collecting a percentage of server tips and distributing it to other employees, is one of the most misunderstood areas in the restaurant business. Learn the right and wrong ways to go about setting up and administering a tip pooling system. . . . more >>
|
DOWNLOAD: Kitchen Manager Performance Review
How does your kitchen manager or chef know if they're meeting your expectations if you never tell them? Use the Kitchen Manager Performance Review to provide constructive feedback on how they are doing and ways to improve their performance. This form will help you step back and look at how they are performing in all the major areas of responsibility. . . . more >>
|
DOWNLOAD: Restaurant Employee Handbook Template
A comprehensive Employee Handbook is crucial to the success and safety of your business. Use this template to develop one of the most important documents in any restaurant. Put your own unique set of employee policies, procedures and practices in writing so that everyone on your staff knows the rules and what to expect. . . . more >>
|
How to Fire Bad Employees & Avoid Potential Legal Problems
by Barry Shuster
When you know it's time to "free up an employee's future" make sure you do it the right way. Learn what legal snares you can step into when firing an employee and how to properly terminate problem employees to reduce your chances of getting into potential legal troubles. . . . more >>
|
|
|
Who Should Join
