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Restaurant Success Focus Videos

Building a successful restaurant business today essentially boils down to intelligent decision-making and competent execution in three key areas: business management, operations and marketing.

Our Success Focus Videos include instructions and helpful reminders on a specific system for building and sustaining a successful and profitable restaurant business. Each video is accompanied by a list of specific resources to help you implement these systems.

Our hope is that these videos can help you identify and then focus on just one area of your restaurant or business at a time and decide whether it's something you should be doing or not. If you decide to move forward on it and you have questions or need support along the way, post your questions in our Member's Only Discussion Forum and we promise you'll get a timely response.

Our goal is to increase the odds that the systems and resources on RestaurantOwner.com actually get acted upon and implemented in more restaurants - because we know they work!

Success Focus Video: Avoiding Guest Complaints
Success Focus Video: Avoiding Guest Complaints The only way to reduce complaints was to implement systems to avoid them. We must have systems designed to achieve a specific guest experience -- including systems to thoroughly train our staff on how to follow them. A common definition for what the guest experience should look like is also very important. . . . more >>
Success Focus Video: A Simple Solution on How to Motivate Your Staff
Success Focus Video: A Simple Solution on How to Motivate Your Staff What is your restaurant doing to promote and improve your staff's culture? In a recent thread on our Member Only discussion forum one of our members asked for advice on how best to start an employee-of-the-month program. The replies provided her with creative ways to motivate staff to do a great job and create a positive culture. . . . more >>
Success Focus Video: Create a Culture of Excellence in Your Staff
Success Focus Video: Create a Culture of Excellence in Your Staff In order to create a culture of excellence you must hire, train and retain A-caliber workers. An A-caliber worker wants to do an excellent job, but before you can expect to attract and retain A-workers, you must first implement systems that do not allow C-caliber workers. . . . more >>
Success Focus Video: What Would Happen if You Got Serious About Raising the Bar?
Success Focus Video: What Would Happen if You Got Serious About Raising the Bar? What would your restaurant look like if you no longer accepted average and instead insisted on excellence? I'm sure you'd agree that, if your restaurant achieved excellence in the execution of even the most basic and routine tasks it would dramatically improve your guest experience and likely transform your financial results. . . . more >>
Success Focus Video: Possibly THE Most Important Area for Creating Positive(or Negative) Impressions of Your Restaurant
Success Focus Video: Possibly THE Most Important Area for Creating Positive(or Negative) Impressions of Your Restaurant Many, if not most, of your customers will judge your restaurant by the cleanliness of its restrooms. If they find your restroom dirty, cluttered or out of supplies, they'll instantly conclude it's that way in your kitchen too. Gaining a reputation for having the cleanest restrooms in town could be very good for business. . . . more >>
Success Focus Video: Rules of the Game
Success Focus Video: Rules of the Game To create and maintain a positive working environment, successful companies have what some call their rules of the game. These rules spell out very simply What's acceptable and what's not. What's expected of everyone. No organization or team has ever achieved excellence while tolerating mediocrity, unproductive behavior and a lack of teamwork. To be effective, your rules of the game need to be enforced consistently, no exceptions, every day. . . . more >>
Success Focus Video: Watch This Before You Hire Any Manager or Chef
Success Focus Video: Watch This Before You Hire Any Manager or Chef Past performance is always the best predictor of future performance. Never forget this undeniable truth especially when making hiring decisions that can determine your restaurant's success or failure. We're referring specifically to hiring a manager or chef, the most crucial positions in any restaurant. . . . more >>
Success Focus Video: No Time For Training
Success Focus Video: No Time For Training Every restaurant owner recognizes the importance of proper training, yet the majority of independent owners admit that their training programs are either ineffective or nonexistent. To emphasize the importance of proper training, simply imagine how many problems would go away if your employees did exactly what they were supposed to do, all the time. The key is to implement systems. . . . more >>
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