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DOWNLOAD: Telephone Answering Procedures

Answering the phone in a restaurant is an important task. When it's done in a professional and courteous manner, callers are more likely to become paying guests.

When callers sense incompetence or an uncaring attitude they will usually find some other place to dine.

Use the Telephone Answering Procedures template to train your host/hostess and other service personal the essential steps of effective telephone communication with your customers.


Covers the Following Steps:

  • Greeting

  • Placing callers on hold

  • Taking messages

  • Giving directions

  • Closing




This template comes in a Microsoft Word (.doc) file format.




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·  How Poor Telephone Skills Break Your Image & What You Can Do About It