home | faq | join now | member login
Downloads | Business Plans | Discussion Forum | Testimonials | Contact Us | Members Only

Become a member & get immediate access to all of our resources.

Who Should Join
Download Resources
Member Benefits
Open a Restaurant
Privacy Policy
Success Stories
Terms of Use
Member Comments

Financial Reporting Systems
Marketing Systems
People Systems
Operations Systems

Business & Financial
Business Plans
Restaurant Accounting
Food & Beverage
Bar Management
Customer Service
Social Media/Web 2.0
Startup & Growth

RS&G Online
RS&G Archives
Online Seminars
Audio Programs
Discussion Forum
Download Library
Member Surveys
Recipe Mapping
Spanish Resources
Success Focus Videos
Videos & Webcasts
My Membership

Checklist Generator
Online Staff Training
Prime Cost Wizard

DOWNLOAD: The Ultimate Customer Comment Card

DOWNLOAD: The Ultimate Customer Comment Card

Loyalty is the key to sustainable and profitable growth in the restaurant business.

Finding out why some customers love you and why others don't is at the foundation of making the right changes and improvements that create more loyal customers who not only come in more often but also tell their friends and spread the word about your restaurant.

The very best feedback you'll ever get is from your existing customers and it's free!

All you have to do is make it easy for them to tell you what they like and don't like about what you do. What could be easier than making a simple comment card available at the table, counter or by the door?

Use the feedback you'll get on The Ultimate Comment Card to learn insights about what you're doing right and where you need to improve. Doing so could dramatically improve your restaurant and the number of repeat and first time customers you see!

Summary of features & benefits:

  • Your customers quickly classify themselves as either a promoter, passive or detractor of your restaurant.
  • Promoters love what you do and are asked, "What would you tell someone to get them to try [your restaurant]?
  • Passives are unenthusiastic and are asked, "What would it take to make you as promoter?"
  • Detractors have some issues and are asked, "What is the reason or reasons for your score?"
  • Use the feedback to gain new insights on how to improve.
  • Track your progress over time to improve your Net Promoter Score.

The Ultimate Restaurant Comment Card is downloadable in Microsoft Word® file format.

Printer-Friendly Format