home | faq | join now | member login
Downloads | Business Plans | Discussion Forum | Testimonials | Contact Us | Members Only

Become a member & get immediate access to all of our resources.

Who Should Join
Download Resources
Member Benefits
Open a Restaurant
Privacy Policy
Success Stories
Terms of Use
Member Comments

Financial Reporting Systems
Marketing Systems
People Systems
Operations Systems

Business & Financial
Business Plans
Restaurant Accounting
Food & Beverage
Bar Management
Customer Service
Social Media/Web 2.0
Startup & Growth

RS&G Online
RS&G Archives
Online Seminars
Audio Programs
Discussion Forum
Download Library
Member Surveys
Recipe Mapping
Spanish Resources
Success Focus Videos
Videos & Webcasts
My Membership

Checklist Generator
Online Staff Training
Prime Cost Wizard

DOWNLOAD: Foodborne Illness/Complaint Report

DOWNLOAD: Foodborne Illness/Complaint Report

Complaints that may carry some possible liability, such as incidents of foodborne illness, cannot be handled like typical service complaints.

We suggest that you use a form like this, brief everyone on your staff on how to use it and have copies near every phone where a complaining guest might call.

You do not want to ask an upset guest to wait while you hunt up a form, or trust your memory to make sure you get all the information you will need and you do not want to ask the caller to call someone else at another number. Actions such as these will likely be interpreted as stalling or lack of concern - they will only make the caller more anxious and upset.

Be sure to read "Handling Complaints With Potential Liability" on http://www.restaurantowner.com/members/292.cfm in conjunction with using this form.

Summary of features & benefits of conducting employee performance evaluations:

  • Use this form as a checklist to obtain all the necessary information you need to properly respond to a complaint of foodborne illness.
  • Using this form give you a permanent record of what the complainant told you about their situation.

The Foodborne Illness/Complaint Report is downloadable in Microsoft Word® file format.

Printer-Friendly Format