home | faq | join now | member login
  
Downloads | Business Plans | Discussion Forum | Testimonials | Contact Us | Members Only

Become a member & get immediate access to all of our resources.


Take a Free Tour


Who Should Join
Contributors
Download Resources
Member Benefits
Open a Restaurant
Privacy Policy
Success Stories
Terms of Use
Member Comments
FAQ



Financial Reporting Systems
Marketing Systems
People Systems
Operations Systems



Discussion Forum


Business & Financial
Business Plans
Restaurant Accounting
Food & Beverage
Staffing
Bar Management
Menu
Customer Service
Marketing
Social Media/Web 2.0
Startup & Growth
Technology



Online Seminars


RS&G Online
RS&G Archives
Online Seminars
Audio Programs
Discussion Forum
Download Library
Inner Circle Resources
Member Surveys
Recipe Mapping
Spanish Resources
Success Focus Videos
Videos & Webcasts
My Membership
Help



Checklist Generator
Online Staff Training
Prime Cost Wizard



Visit our Online Store.




DOWNLOAD: Bounce Back Comment Card

The next step in a well-conceived Customer Comment Card system is to send a post card thanking the customer for completing the comment card and showing that you genuinely care by addressing any specific complaint.

Invite them back with the free appetizer offer with an expiration date. You then have a good shot at retaining a dissatisfied customer before they decide to never come back.

Summary of features & benefits:
  • The Bounce Back Comment


    Card thank you note follow up mailers have proven to generate up to 20% return rates.
  • Disgruntled customers can be easily identified and sent a note apologizing for a less than perfect visit along with a gift certificate.
  • Your customers will feel important because you value their opinion.
  • Use the birthday and anniversary information for other marketing promotions.
  • Track your progress over time to improve your overall dining experience.

The Bounce Back Comment Card is downloadable in Microsoft Word® file format.






PLEASE NOTE: This powerful marketing practice is courtesy of our friends at Restaurant Marketing Systems. They have worked with over 6,000 independent restaurant operators (many of whom are RestaurantOwner.com members) and have developed The One Simple Thing that Puts $32.67 in Your Pocket for Every Dollar you Invest in Marketing your Restaurant. Click Here To Get Your One Simple Thing.



Printer-Friendly Format
·  DOWNLOAD: Customer Comment Card
·  The #1 Most Profitable Group Of People You Can Market Your Restaurant To . . .
·  How to Create a More Customer-Friendly Restaurant
·  Survey Results: Customer Service Survey
·  Five Steps to Improve Customer Service
·  DOWNLOAD: Customer Service Checklist