DOWNLOAD: Customer Complaint/Response Letters
While handling customer complaints isn't the most fun aspect of this business, it is a normal part of running any restaurant, no matter how good you are 98% of the time.
While every restaurant gets complaints, how an individual operator handles them can make a big difference to your future sales and profits. Handle complaints right and you've got a good chance of turning disappointed diners into a loyal customers. Handle them wrong and you'll probably lose many potentially long-term, repeat customers forever.
This download contains the following letter templates so you can quickly respond to:
The Customer Complaint Response Letter Templates are downloadable in MS Word (.doc) file format. Rich Text Format (.rtf) available upon request.