DOWNLOAD: Customer Complaint/Response Letters
While handling customer complaints isn't the most fun aspect of this business, it is a normal part of running any restaurant, no matter how good you are 98% of the time.
While every restaurant gets complaints, how an individual operator handles them can make a big difference to your future sales and profits. Handle complaints right and you've got a good chance of turning disappointed diners into a loyal customers. Handle them wrong and you'll probably lose many potentially long-term, repeat customers forever.
This download contains the following letter templates so you can quickly respond to:
- Enthusiastic Compliment (yes, it's important to recognize your raving fans and thank them for noticing)
Recommendation or Suggestion (from Comment Card)
Minor Complaint (from Comment Card)
Major Complaint (from Comment Card)
The Customer Complaint Response Letter Templates are downloadable in MS Word (.doc) file format. Rich Text Format (.rtf) available upon request.