According to the National Restaurant Association, up to 80% of sales in most tableservice restaurants come from repeat customers. Generating repeat business is critical to every restaurant's success and the most effect way to keep your guests coming back is by taking care of them with exceptional service.

Use this checklist as a guide for deciding what your service staff should be doing to give your customers the appropriate level of service and attention to bring them back again and again.

It will help you and your staff quickly become aware of basic service procedures and standards. Use it as a tool to help you determine what should be done, how it should be done and who should be doing it.

Once you've decided your own specific service standards and procedures, modify the checklist to reflect them. Then use your checklist to periodically review your operation to determine whether the tasks are being performed correctly, consistent with the specific procedures you've established.

Summary of features & benefits:

• The Customer Service Checklist is ready for you to use as a guide for establishing your own service procedures, standards and systems.
   
• This checklist can easily be modified to reflect your specific operating standards and systems once they are determined.
   
• Use this checklist as a way to evaluate and improve your customer service on an ongoing basis.
   
• Use this checklist as a training tool for new servers and a topic generator for pre-shift meetings with your entire service staff.