DOWNLOAD: Customer Service Checklist
According to the National Restaurant Association, up to 80% of sales in
most tableservice restaurants come from repeat customers. Generating repeat business is critical to
every restaurant's success and the most effect way to
keep your guests coming back is by taking care of them with exceptional service.
Use this checklist
as a guide for deciding what your service staff should be doing to give your
customers the appropriate level of service and attention to bring them back
again and again.
It will help you and your staff quickly become aware of basic service
procedures and standards. Use it as a tool to help you determine what should be
done, how it should be done and who should be doing it.
Once you've decided your own specific
service standards and procedures, modify the checklist to reflect them. Then use your
checklist to periodically review your operation to determine whether the tasks
are being performed correctly, consistent with the specific procedures you've
established.
Summary of features & benefits:
- The Customer Service Checklist is ready for you
to use as a guide for establishing your own service procedures, standards
and systems.
- This checklist can easily be modified to
reflect your specific operating standards and systems once they are
determined.
- Use this checklist as a way to evaluate and
improve your customer service on an ongoing basis.
- Use this checklist as a training tool for
new servers and a topic generator for pre-shift meetings with your entire
service staff.
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