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Don't just take our word for it. Here are some of the unsolicited comments we've received from our members:
"I would like to commend you on an excellent site which I am now in my second year of being a member. My only regret being that I did not find you in my prior 8 years as I would have saved a lot of money and grey hairs from your tips and formats."
"Thank you for indirectly helping save my restaurant and for the growth I now see."
Marc Cedron
Printer's Alley Bar & Grill
Memphis, TN
"I wanted to take time from my busy schedule to thank you. I recently signed up for your site and I'm finding it to be the most complete, BEST restaurant resource I have ever discovered. Wow! What a great tool. I wish I had discovered this 8 years ago."
"At the age of 23 I ventured into the restaurant business. I was able to grow my business to 3 restaurant. Despite a degree in Quantitative Economics, I still found your financial seminars informative and educational. I was excited to learn new elements that all my years of education never taught me. The combination of depth and simplicity are what make it really fantastic. I'm now making it a requirement for my managers to watch them."
Steve Weissmann
Sandpiper Restaurant
Bodega Bay, CA
"Until now, I haven't had my own restaurant, I had only been involved in the industry. I found that all the articles you print, all the tips you give are wonderful. The final purchasing papers are going through this week for a 3,000 sq ft building overlooking the river in my home town. Without being a member, I wouldn't have known some answers to the many questions creditors asked, or have completely finished my business plan. I would like to thank you all for keeping me up to speed and for the great jobs you do to keep this website and magazine a huge wealth of knowledge. Thanks!"
Serena Nelson
Up The Creek
Riverton, Manitoba
Canada
"Let me say first off that thanks to your web site I am excited about this business once again. From your web site I have learned more about the restaurant business than I have from my last 30 years. Really."
Don Stull
Baker Street
Virginia Beach, VA
"Since becoming a member, I have literally changed the way I do business. My attitude has changed about every aspect of my restaurant and in implementing many new systems which you re-enforce on your website, I have seen drastic improvements. I'm making more money, my purveyors are making more money and my staff is making more money."
David Chicane
Pearle Restaurant & Oyster Bar
Dublin, NH
"I just wanted to drop you a line and let you know what a valuable resource your web site has been for me. Recently, I used some of your templates to retool my training, and employee manuals. More importantly though, your web site has helped fuel my energy and keep me in the game. Your site is well-designed and just crammed with useful materials. Two of my colleagues have recently joined as well.......Please keep up the good work........"
Michael Passalacqua "Literally nothing comes to mind that you could do any better than you already have in terms of being a tremendous source of research and support to the independent restaurant community at large. I think the services your organization provides is invaluable to the independent operators and goes a long way towards giving us the same edge that the larger franchise restaurants enjoy with all the support systems that come with being a franchisee." Rod Russell "I'm building my first restaurant here in Manhattan. With over twenty years of mostly back of the house restaurant experience, and a four year stint as the wine buyer for a Manhattan wine retail shop with over 2 million in sales, I can not tell you how valuable I find your website and monthly publication. You are hitting the nerve on many items that seem to fall through the cracks." Ralf Kuettel "I've found everything on the site to be a big help. From the financial side to the menu, the amount of information has been a bargain for the price of a subscription! In fact the latest audio on delivery really has me thinking. Great job! Keep up the good work." Eddie Scoggins I use the web site and magazine for help, instruction and articles for every staff member. I am very grateful to have had you by my side every month since the day I opened. This was my very first experience working in food service Thank you. Paulette Campbell FIG Restaurant Tuscaloosa, AL "Just to let you know how much help RestaurantOwner.com was and is for the opening of our restaurant. Even being in business for a long time the information, easy layout, and thorough thought-out documents where a big help. After doing research on how to obtain forms, jurisdiction, government forms, etc. I was pleased to find it all on RestaurantOwner.com. Thank you very much." Albert Rainer "I love love love your site. It gives me inspiration, organization and so many of the missing tools I have been seeking for the last 20 years." Jennie Cook "I am a small business owner. I must say this is the best tool I've ever subscribed to. Everything is useable from Back of the house info to the front of the house. Of course, I was suspicious at first, with anybody wanting to take your money these days, I did not expect much. This is awesome. Thank you so much. Keep it up." Gesine Franchetti "RestaurantOwner.com is a wonderful asset, glad I discovered it. I've deleted two full time positions, reduced my inventory, & have been tracking everything much better. I am breaking even now instead of borrowing more money!" Joleen Coles-Wilt Max Richardson "So far, we've revised our accounting system and introduced the prime cost concept. My prime costs are dropping because of focusing on both inventory and labor together. We were 69% (prime cost) and should be at <65% within two months. This will improve my contribution margin by $120,000! Thanks for your help with improving our business." Brian Fitzgerald "Thank you for this site. Little guys like me need all the help we can get and it is wonderful to be able to get answers to questions here." Margaret Williamson, Owner "Just wanted to let you know, your website is one of the best I have seen on the web for the independent operator, a tremendous tool. It is the best money an operator could spend, I encourage a lot of the accounts I work with to get on your site and get educated." Mike Callaghan "You are giving me a great education. I can't soak it up fast enough. The articles, templates and especially the online training are heading me in the right direction to having a great business." Martin Hardy "I have sung the praises of your site to many of my friends, associates, and suppliers. There is a wealth of information and material available from your site that is of tremendous benefit to all independent restaurateurs. We have used virtually everything you offer in some form or another, from the restaurant by the numbers material to all of the articles on service, management, training, etc. The templates for training manuals and various forms have saved us a lot of time which would have been spent compiling and organizing this vital information." Robert Hodgson "I have found your site to be more than useful, it has been a godsend many times." Jim Bornamann "As a new member I'm finding your site very useful. In particular, the online training sessions have been a big help to me and our managers. Thanks for a great service." Ben Williams "Thanks for your e-mail in regard to Quickbooks. I'm very impressed with the information Restaurant Owner.com is providing. I am already using the spreadsheets and information provided with my management staff and we are making plans right now to convert to the 13/4wk. accounting method you have suggested. Thanks for your useful information and keep it coming." Ron Smith I really love your site and it has been such a valuable resource of information for me. There is absolutely nothing like it on the web and I tell all my friends in the business about it!! Just so you know I have been running a quick service restaurant for over 11 years now and even with all that experience in the business and already having a proven recipe for success I feel like I still learn something new every time I log on to your site. Whether it is a downloaded form I never thought to use before or just an informative article that gives me the courage to try something new (like email marketing), I always come away feeling like I have added something valuable to my tool-chest of restaurant management knowledge. Khalid Halim I am spending an hour a day learning the business from all the great resources on website. This is the best investment I have come across in many years. Larry Box My partner I own a restaurant in Cleveland called Johnny Mango. On our 8 year anniversary later this month, we will open our second. We have cherished your site throughout this process! For the past year and a half, 2 of our managers have dedicated themselves to creating policies, procedures and manuals for every detail of our business. We have used your site as a guideline for everything from hiring to firing. Shelley Underwood I just wanted to let you know how much great info I got from your site before, but now it's even better, this is the greatest! Keep up the good work. You have no idea how much you have helped me and my restaurant thank you. Jeanine Dimenna Your site is such an asset to this industry. I just wanted to drop you a note, and let you know how much I appreciate it. The resource you have created has been great for my group. Gideon Gebreyesus I would like to mention again how valuable I find your site. It's the best resource out there for those of us in the trenches! Joanne Palzkill I am so proud to be part of RestaurantOwner.com. You are the only one in all the groups I do or have belonged to that is searching for and providing new content for your audience. You would think that after all these years you would run out of material, but you never do. Every week is fresh. You are continually picking apart our businesses from different vantage points in your effort to give us a better view of the mistakes we make, the opportunities we have and the challenges we all choose to or not to face every single day. There is no other source I recommend more highly than RestaurantOwner.com. Your love for the industry and compassion for the hard job we have is evident. Your insight and ability to sort your thoughts down to the least common denominator increases our chance to understand what sometimes are very difficult processes. Thank you from the bottom of my heart for many years of useable information and friendship. Ann Reichle Angelina's Pizza North Ridgeville, OH I really enjoy your site. Finally, the little guy has the info and knowledge to compete with the big chains! Denis Leidholt I felt I had hit a gold mine when I found your web site and the wealth of information it had to offer us. David Myrick As always, thanks for your quick reply and all your help, your website is the most valuable resource I have. Beverley Wolfe I just wanted to drop you a quick note to say what a great job you have done with RestaurantOwner.com. The new layout of your site adds up to a wealth of powerful information at my fingertips. I saw you many years ago in Grand Rapids, Michigan at one of your seminars. It was the best seminar I have ever been to. It changed and sharpened my approach to food and beverage management. Mike Karas The information you provide your members is a God-send! I would be lost without it! Mark Nevin After being in the restaurant for more than 20 years, I have never come across so much informative information ever! I love it! After reading the E-Myth, and becoming a member to your site, myself and my business has turned completely for the better. Amazing! I spend about 1 hour a day exploring. Just want to say Thank You! Chris Wiley I can't tell you how refreshing it is to have an internet service that offers concrete, relevant, professional solutions and information for the restaurant owner/operator. There are so many other services offered, that are "smoke and mirror" operations; they do a great injustice to their profession as well as the use of the internet. Keep up the good work !!! Michael Allette RestaurantOwner.com's business plan template absolutely hits the mark. Its contents are thorough, pertinent, applicable and text book perfect. My company literally saved thousands on a business plan by simply downloading RO.com's FREE template. Steve Paoli We're here in the 18th hour of putting together our business plan for our new and most expensive restaurant #3. Using your spreadsheets has made this the easiest business plan we've put together and we're all giggling at how much fun it is...this is the most value I have ever received for any membership in any organization....ever. Keep up the exceptional work! Rob Page Since becoming a member, I have literally changed the way I do business. My attitude has changed about every aspect of my restaurant and in implementing many new systems which you re-enforce on your website, I have seen drastic improvements. I'm making more money, my purveyors are making more money and my staff is making more money. David Chicane Let me say first off that thanks to your web site I am excited about this business once again. From your web site I have learn more about the restaurant business than I have from my last 30 years. Thank you. Really. Don Stull Serena Nelson With over twenty years of mostly back of the house restaurant experience, and a four year stint as the wine buyer for a Manhattan wine retail shop with over 2 million in sales, I can not tell you how valuable I find your website and monthly publication. You are hitting the nerve on many items that seem to fall through the cracks. Ralf Kuettel
Angelo's, Inc.
Washington, PA
Denali Steak House
Palmer, AK
Trestle on Tenth
New York, NY
Tavern At The Village Green
Cleveland, TN
Fillmore Grill
San Francisco, CA
Cook's Double Dutch
Culver City, CA
The Topaz
Santa Rosa, CA
Matters of Taste Bakery Market Café
Honolulu, HI
"I've been a member of your site for just a few months now, but I wanted you to know that your work has knocked the complacency right out of me, and I feel like all of my Restaurant dreams are within my grasp now . . . I can now get things done so much easier, faster, and better, with the knowledge that I obtain from your website."
Lorene's Mexican Kitchen
Borger, TX
Paddy's Brewpub & Rosie's Restaurant
Kentville, Nova Scotia
Canada
Hizzoner's Uptown Deli
Bellingham, WA
Food Services of America
Billings, MT
City Bagel Café
Siloam Springs, AR
Lefty's Restaurants
Parksville, British Columbia
Canada
Aries Restaurants
Kalamazoo, MI
Horsefeathers
Kearsarge, NH
Chili Willi's, Inc.
Huntington, WV
California Cuisine
San Mateo, CA
Dickey's Barbecue Pit
Grapevine, TX
Johnny Mango
Cleveland, OH
Page One Restaurant
Glen Cove, NY
Adulis Restaurant Group
New Haven, CT
Draganetti's Ristorante
Eau Claire, WI
StageCoach Station
Miles City, MT
Pasta's
Laurel, MS
Avalon
Eureka, CA
Crazy Horse Steakhouse
Holland, MI
Yankee Doodles
Long Beach, CA
OZ Pizza
East Point, GA
Cilantro Tamales
Bonita Springs, FL
Mission Bay Foods
San Francisco, CA
The Bisbee Grille & Don Ramon's Inn
Bisbee, AZ
Pearl Restaurant & Oyster Bar
Peterborough, NH
Baker Street
Virginia Beach, VA
I have been a member of the website and have been receiving the monthly Restaurant Owner magazines for a while now. Until now, I haven't had my own restaurant, I had only been involved in the industry. I found that all the articles you print, all the tips you give are wonderful. The final purchasing papers are going through this week for a 3000 sq ft building overlooking the river in my home town. Without being a member, I wouldn't have known some answers to the many questions creditors asked, or have completely finished my business plan. I would like to thank you all for keeping me up to speed and for the great jobs you do to keep this website and magazine a huge wealth of knowledge. Thanks!
Up The Creek
Riverton, MB Canada
242 Tenth Avenue LLC
New York, NY
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