Frequently Asked Questions
How do I change my account/member information?
If you want to review your membership status, view and print transaction history, or make changes to your membership, log in and visit the "To Change Your Membership Details" page. Use this link to change your user name, address, credit card information and password. You may cancel online by signing in and visiting the "To Change Your Membership Details" section. Enter your password and proceed to the "Account Settings" section at the bottom of the page. Choose "Cancel Account" from the drop down box on the "Change Account Settings" selection.
I can't remember my password?
I'm having trouble logging into the site?
Why was my account locked?
The file I just downloaded is "read-only"?
What is the password to unlock the downloaded file?
I am a subscriber to Restaurant Startup & Growth magazine; do I have access to the website?
I recently signed up and have not received a copy of Restaurant Startup & Growth magazine?
Can I have permission to use or reprint an article from the website?
As a membership web site, RestaurantOwner.com does not accept advertising or commercial postings but please visit our affiliate, Restaurant Startup & Growth magazine and download their rate card and editorial menu. If you'd like more information on this or advertising in our weekly profit tips email, please contact Gary Worden at (816) 741-5151, or firstname.lastname@example.org. Can I join from outside the United States?
Yes, we have members in all 50 states and over 30 countries. Approximately 15 - 20% of our membership is international and our resources are applicable and relevant to most independent restaurant environments. The templates are customizable to adapt to the specific requirements of your operation. How can I get a receipt for my registration fee and/or monthly charges?
You can print a receipt for your registration fee and/or monthly charges by logging in and going to the "My Membership" page and choosing "View Transaction History".Can I join or renew my membership by paying with a check or money order?
Yes, If you prefer not to use our Secure Order Form, you can subscribe or renew your membership to RestaurantOwner.com and pay by check or money order. Here's how:
New members, make your check or money order payable to RestaurantOwner.com in the amount of $258US ($99 one-time registration and $159 annual membership fee) for a one-year membership.
Important - Include a note along with your check that includes your name, mailing address and email address. You must provide a valid email address so we can notify you as soon as your membership registration is processed.
Renewals, make your check or money order payable to RestaurantOwner.com in the amount of $149US for an annual renewal.
20235 N. Cave Creek Rd.
Phoenix, AZ 85024
Within 24 hours of receiving your payment, we will activate your membership and alert you by email. I'm using your Menu & Recipe Cost Template and can not unlock the Inventory Master worksheet with the password you provided?
The Menu & Recipe Cost Template consists of several worksheets, the first being the "Instructions" worksheet. Please read these instructions before proceeding. In them you'll find that all of the worksheets except the Inventory Master, Batch Recipe List and Menu Item List can be unlocked using the password, "ro.com". These worksheets cannot be altered or unlocked due to proprietary programming.However, all of the worksheets are fully functional and can be used to their fullest extent without unlocking them. Be advised that inadvertent formula changes may occur while unlocked, possibly rendering the worksheets inoperable; so please use caution when unlocking protected worksheets. The template is intended for independent operators that don't have extensive needs beyond the 500 item limitation. Expanding it beyond its current capacity requires line-by-line programming, an endeavor that we may entertain in the future but have no plans currently. Our suggestion would be to research software such as EZchef, Chef Tec, IPro, or another food costing software package.Are your resources compatible with Apple/Mac?
Our downloads consist of Microsoft Word and Excel files, Adobe PDF files, and rich-text (rtf) files. We have several Mac users that have these programs installed and therefore are able to use the downloads. If you have these programs installed then there should not be a problem; however, if your computer doesn't have these programs then there's no guarantee that supposedly compatible programs will be able to access the downloads.
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