DOWNLOAD: Telephone Answering Procedures
Answering the phone in a restaurant is an important task. When it's done in a professional and courteous manner, callers are more likely to become paying guests.
When callers sense incompetence or an uncaring attitude they will usually find some other place to dine.
Use the Telephone Answering Procedures template to train your host/hostess and other service personal the essential steps of effective telephone communication with your customers.
This template comes in a Microsoft Word (.doc) file format.