Result Summary for Survey:POS Survey-2008

POS Survey-2008

1. Which of the following choices "Most Closely Resembles" the primary service type for this restaurant?
		Response Percent	Response Count
Full Service (Casual, family, or fine dining with table service - some takeout or delivery)		78.0%	927
Limited Service (Quick-serve, buffet, cafeteria, counter service, etc. - some takeout or delivery)		12.8%	152
Bar or Tavern (More than 50% alcohol service)		5.5%	65
Takeout, Catering and/or Delivery Only (no or very little seating)		3.7%	44
	answered question		1188
	skipped question		0

2. How many seats in your restaurant including patio and bar? (Excluding banquet)
		Response Percent	Response Count
Less than 25		5.3%	63
25-50		9.7%	115
51-75		10.2%	121
75 - 100		17.6%	209
101 - 150		24.2%	287
151 - 200		15.7%	187
201 - 250		8.0%	95
251-300		5.1%	60
More than 300		4.3%	51
	answered question		1188
	skipped question		0

3. What brand of POS or cash register do you currently use?
		Response Percent	Response Count
AccuPOS		0.2%	2
Aldelo (NextPOS)		3.3%	38
Aloha		18.4%	211
Amigo POS		0.1%	1
ASSAL (InTouch)		0.1%	1
BPA		0.7%	8
BusinesSoftware		0.2%	2
Cash Register Express		0.4%	5
Casio		0.9%	10
CIAO		0.0%	0
Coffee Shop Manager		0.2%	2
ComCash		0.0%	0
Compris		0.1%	1
Comtrex		0.5%	6
CRS		0.6%	7
Datasym		0.0%	0
Dell POS		0.3%	4
Diamond Touch		0.7%	8
Digital Dining		6.0%	69
DigiWaiter		0.0%	0
Dinerware		1.5%	17
DirectTouch		0.3%	3
Discount POS		0.0%	0
FireFly POS		0.8%	9
Flashpoint		0.0%	0
Focus		1.3%	15
FoodTronix		0.0%	0
Future POS		2.9%	33
Halo POS		1.0%	12
Hot Sauce		0.8%	9
HSI		0.3%	3
Infogenesis		0.3%	3
Jonas		0.4%	5
Maitre'D		3.7%	43
Micro$ale		0.3%	3
Micros		15.6%	179
Microsoft POS		1.0%	11
NEC		0.1%	1
NetPos		0.3%	3
NewPOS		0.0%	0
NextPOS (Aldelo)		0.4%	5
Omega		0.0%	0
Par		0.2%	2
PalmTeq		0.2%	2
Panasonic		0.4%	5
PDQ Pizzeria Systems		0.6%	7
Pixel Point		1.7%	20
Point of Success		0.4%	5
POSitouch		4.7%	54
Prism		0.2%	2
QuickBooks POS		0.3%	3
Radiant		0.1%	1
RapidFire		0.0%	0
Registware		0.0%	0
Restaurant Manager		3.0%	35
RestaurantPlus		0.1%	1
Restaurant Pro Express		1.5%	17
RestTech		0.0%	0
Revention		0.8%	9
RMS Touch		0.5%	6
Royal		0.8%	9
rPower		0.3%	4
Sable (NuSable)		0.7%	8
Sam4s		0.6%	7
Samsung		1.0%	11
Sharp		1.6%	18
Silverware		0.7%	8
Speedline		0.5%	6
SpiderPOS		0.1%	1
Squirrel		1.9%	22
Sun Soft Touch		0.6%	7
System 3		0.6%	7
TEC		0.9%	10
Tiger POS		0.1%	1
Touch Pro		0.5%	6
ValuePOS		0.0%	0
VeriFone		0.0%	0
Vital Link		0.4%	5
XProtean		0.0%	0
Other (please specify)		10.5%	120
	answered question		1148
	skipped question		40

4. Which of the following statements best describes your POS purchase?
		Response Percent	Response Count
Purchased entire system (software, hardware, and installation) from a POS dealer.		80.6%	888
Purchased POS hardware and POS software from the same source but we were responsible for the installation.		7.3%	80
Purchased POS hardware and POS software from different sources.		6.5%	72
POS system came with restaurant.		5.6%	62
	answered question		1102
	skipped question		86

5. How many POS workstations do you have?
		Response Percent	Response Count
1		9.9%	109
2		16.7%	184
3		21.0%	231
4		17.4%	192
5		13.7%	151
6		7.6%	84
7		3.8%	42
8		2.9%	32
9		1.4%	15
10		2.0%	22
11-12		0.9%	10
13-15		0.6%	7
More than 15		2.1%	23
	answered question		1102
	skipped question		86

6. How long have you had your current POS?
		Response Percent	Response Count
1 year or less		26.0%	286
2 yrs		19.5%	215
3 yrs		15.8%	174
4 yrs		12.5%	138
5 yrs or more		26.2%	289
	answered question		1102
	skipped question		86

7. Does your POS system automatically print or display items ordered in the kitchen or bar?
		Response Percent	Response Count
Yes - Items ordered are sent to kitchen or bar		91.6%	1009
No - We use a manual system to turn in orders		8.4%	93
	answered question		1102
	skipped question		86

8. Do you process your credit cards directly on your POS system or do you use separate credit card terminals?
		Response Percent	Response Count
Process credit cards through my POS system		74.7%	823
We use stand-alone credit card terminals from our card processor		23.9%	263
We don't accept credit cards		1.5%	16
	answered question		1102
	skipped question		86

9. If you run credit cards through your POS system, is your POS and credit card software PCI compliant?
		Response Percent	Response Count
Yes, we have upgraded POS software which is PCI compliant		76.3%	623
No, we haven't yet upgraded our software to be PCI compliant		4.3%	35
I don't know		19.5%	159
	answered question		817
	skipped question		371

10. Did you purchase a new or used POS system?
		Response Percent	Response Count
New		93.0%	997
Used		7.0%	75
	answered question		1072
	skipped question		116

11. What is the total $ amount you spent for your entire POS system including hardware, software, training and installation? NOTE: Do not include other items such as camera systems, paging systems, etc.
		Response Percent	Response Count
Less than $2,500		4.3%	46
$2,500 - $5,000		7.9%	85
$5,000 - $7,500		7.5%	80
$7,500 - $10,000		7.6%	81
$10,000 - $12,500		7.6%	82
$12,500 - $15,000		10.4%	112
$15,000 - $17,500		8.4%	90
$17,500 - $20,000		7.6%	81
$20,000 - $22,500		6.6%	71
$22,500 - $25,000		8.4%	90
$25,000 - $30,000		9.4%	101
$30,000 - $35,000		4.5%	48
$35,000 - $40,000		2.1%	22
$40,000 - $50,000		3.4%	36
More than $50,000		4.4%	47
	answered question		1072
	skipped question		116

12. How would you rate the software purchase price compared to other systems?
		Response Percent	Response Count
Much more expensive		6.6%	71
Somewhat more expensive		27.8%	298
Comparably priced		48.4%	519
Less expensive		17.2%	184
	answered question		1072
	skipped question		116

13. How would you rate the hardware purchase price compared to other systems?
		Response Percent	Response Count
4 – Much more expensive		6.4%	69
3 – Somewhat more expensive		27.2%	292
2 – Comparably priced		52.5%	563
1 – Less expensive		13.8%	148
	answered question		1072
	skipped question		116

14. Please rate the following on the installation of your system . . .
	4 - Excellent	3 - Good	2 - Satisfactory	1 - Poor	0 - Nightmare	Rating Average	Response Count
Training you received	21.2% (218)	34.4% (354)	22.8% (234)	17.5% (180)	4.1% (42)	2.49	1028
Overall programming of the POS	22.8% (228)	34.4% (344)	26.9% (269)	12.0% (120)	3.8% (38)	2.40	999
Support during initial installation	32.4% (324)	27.0% (270)	23.8% (238)	12.4% (124)	4.5% (45)	2.30	1001
	answered question						1034
	skipped question						154

15. How would you rate the complexity of the order ringing process?
		Response Percent	Response Count
4 - Very easy to ring orders		59.3%	620
3 – Somewhat easy to ring orders		29.3%	306
2 – Could be easier to ring orders		10.4%	109
1 – Very hard to ring orders		1.0%	10
	answered question		1045
	skipped question		143

16. How would you rate the speed to ring orders and pay checks?
		Response Percent	Response Count
4 – Very fast		47.3%	495
3 – Somewhat fast		40.9%	428
2 – Could be faster		9.9%	104
1 – Is slow		1.9%	20
	answered question		1047
	skipped question		141

17. How would you rate the complexity to make program changes such as add new menu items or change the screen display?
		Response Percent	Response Count
4 – Very easy to program		32.8%	344
3 – Somewhat easy to program		36.7%	385
2 – Could be easier to program		24.1%	253
1 – It is very hard to program		6.3%	66
	answered question		1048
	skipped question		140

18. How would you rate the following features -
	4 - Excellent	3 - Good	2 - Satisfactory	1 - Poor	0 - Didn't use or n/a	Rating Average	Response Count
Reporting	29.5% (304)	35.3% (364)	24.2% (250)	9.7% (100)	1.3% (13)	2.18	1031
Timekeeping & labor tracking	30.6% (315)	30.7% (316)	18.5% (190)	8.2% (84)	12.1% (124)	2.40	1029
Inventory control	9.0% (92)	13.6% (139)	16.7% (171)	18.2% (187)	42.5% (436)	3.72	1025
Discount & comp tracking & reporting	24.0% (246)	31.5% (324)	24.9% (256)	12.6% (129)	7.0% (72)	2.47	1027
	answered question						1036
	skipped question						152

19. Please check the statements that describe your needs with respect to POS and accounting reporting needs.
		Response Percent	Response Count
My POS reports and accounting software reports meets all of my reporting needs.		38.3%	398
I have to use spreadsheets or other programs for some or all of my reporting needs.		53.4%	555
I don't have adequate reporting tools.		8.3%	86
	answered question		1039
	skipped question		149

20. Rate the POS hardware on . . .
	4 - Excellent	3 - Good	2 - Satisfactory	1 - Poor	0 - Nightmare	Rating Average	Response Count
Overall quality of hardware	31.3% (314)	42.3% (425)	19.5% (196)	5.4% (54)	1.5% (15)	2.03	1004
Reliability of hardware	31.1% (308)	39.8% (394)	20.6% (204)	6.7% (66)	1.7% (17)	2.08	989
	answered question						1034
	skipped question						154

21. Any comments, compliments, complaints, war stories, words of wisdom, etc. are welcome.
		Response Count
		439
	answered question	439
	skipped question	749

22. OPTIONAL: If you want your name attached to your comments please type below along with restaurant name, city, state, etc. if you wish.
		Response Count
		231
	answered question	231
	skipped question	957

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