POS Survey-2008
1. Which of the following choices "Most Closely Resembles" the primary service type for this restaurant?
 Response
Percent		Response
Count
Full Service (Casual, family, or fine dining with table service - some takeout or delivery)
78.0%927
Limited Service (Quick-serve, buffet, cafeteria, counter service, etc. - some takeout or delivery)
12.8%152
Bar or Tavern (More than 50% alcohol service)
5.5%65
Takeout, Catering and/or Delivery Only (no or very little seating)
3.7%44
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2. How many seats in your restaurant including patio and bar? (Excluding banquet)
 Response
Percent		Response
Count
Less than 25
5.3%63
25-50
9.7%115
51-75
10.2%121
75 - 100
17.6%209
101 - 150
24.2%287
151 - 200
15.7%187
201 - 250
8.0%95
251-300
5.1%60
More than 300
4.3%51
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3. What brand of POS or cash register do you currently use?
 Response
Percent		Response
Count
AccuPOS
0.2%2
Aldelo (NextPOS)
3.3%38
Aloha
18.4%211
Amigo POS
0.1%1
ASSAL (InTouch)
0.1%1
BPA
0.7%8
BusinesSoftware
0.2%2
Cash Register Express
0.4%5
Casio
0.9%10
CIAO 0.0%0
Coffee Shop Manager
0.2%2
ComCash 0.0%0
Compris
0.1%1
Comtrex
0.5%6
CRS
0.6%7
Datasym 0.0%0
Dell POS
0.3%4
Diamond Touch
0.7%8
Digital Dining
6.0%69
DigiWaiter 0.0%0
Dinerware
1.5%17
DirectTouch
0.3%3
Discount POS 0.0%0
FireFly POS
0.8%9
Flashpoint 0.0%0
Focus
1.3%15
FoodTronix 0.0%0
Future POS
2.9%33
Halo POS
1.0%12
Hot Sauce
0.8%9
HSI
0.3%3
Infogenesis
0.3%3
Jonas
0.4%5
Maitre'D
3.7%43
Micro$ale
0.3%3
Micros
15.6%179
Microsoft POS
1.0%11
NEC
0.1%1
NetPos
0.3%3
NewPOS 0.0%0
NextPOS (Aldelo)
0.4%5
Omega 0.0%0
Par
0.2%2
PalmTeq
0.2%2
Panasonic
0.4%5
PDQ Pizzeria Systems
0.6%7
Pixel Point
1.7%20
Point of Success
0.4%5
POSitouch
4.7%54
Prism
0.2%2
QuickBooks POS
0.3%3
Radiant
0.1%1
RapidFire 0.0%0
Registware 0.0%0
Restaurant Manager
3.0%35
RestaurantPlus
0.1%1
Restaurant Pro Express
1.5%17
RestTech 0.0%0
Revention
0.8%9
RMS Touch
0.5%6
Royal
0.8%9
rPower
0.3%4
Sable (NuSable)
0.7%8
Sam4s
0.6%7
Samsung
1.0%11
Sharp
1.6%18
Silverware
0.7%8
Speedline
0.5%6
SpiderPOS
0.1%1
Squirrel
1.9%22
Sun Soft Touch
0.6%7
System 3
0.6%7
TEC
0.9%10
Tiger POS
0.1%1
Touch Pro
0.5%6
ValuePOS 0.0%0
VeriFone 0.0%0
Vital Link
0.4%5
XProtean 0.0%0
view commentOther (please specify)
10.5%120
 answered question1148
 
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4. Which of the following statements best describes your POS purchase?
 Response
Percent		Response
Count
Purchased entire system (software, hardware, and installation) from a POS dealer.
80.6%888
Purchased POS hardware and POS software from the same source but we were responsible for the installation.
7.3%80
Purchased POS hardware and POS software from different sources.
6.5%72
POS system came with restaurant.
5.6%62
 answered question1102
 
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5. How many POS workstations do you have?
 Response
Percent		Response
Count
1
9.9%109
2
16.7%184
3
21.0%231
4
17.4%192
5
13.7%151
6
7.6%84
7
3.8%42
8
2.9%32
9
1.4%15
10
2.0%22
11-12
0.9%10
13-15
0.6%7
More than 15
2.1%23
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6. How long have you had your current POS?
 Response
Percent		Response
Count
1 year or less
26.0%286
2 yrs
19.5%215
3 yrs
15.8%174
4 yrs
12.5%138
5 yrs or more
26.2%289
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7. Does your POS system automatically print or display items ordered in the kitchen or bar?
 Response
Percent		Response
Count
Yes - Items ordered are sent to kitchen or bar
91.6%1009
No - We use a manual system to turn in orders
8.4%93
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8. Do you process your credit cards directly on your POS system or do you use separate credit card terminals?
 Response
Percent		Response
Count
Process credit cards through my POS system
74.7%823
We use stand-alone credit card terminals from our card processor
23.9%263
We don't accept credit cards
1.5%16
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9. If you run credit cards through your POS system, is your POS and credit card software PCI compliant?
 Response
Percent		Response
Count
Yes, we have upgraded POS software which is PCI compliant
76.3%623
No, we haven't yet upgraded our software to be PCI compliant
4.3%35
I don't know
19.5%159
 answered question817
 
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10. Did you purchase a new or used POS system?
 Response
Percent		Response
Count
New
93.0%997
Used
7.0%75
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11. What is the total $ amount you spent for your entire POS system including hardware, software, training and installation? NOTE: Do not include other items such as camera systems, paging systems, etc.
 Response
Percent		Response
Count
Less than $2,500
4.3%46
$2,500 - $5,000
7.9%85
$5,000 - $7,500
7.5%80
$7,500 - $10,000
7.6%81
$10,000 - $12,500
7.6%82
$12,500 - $15,000
10.4%112
$15,000 - $17,500
8.4%90
$17,500 - $20,000
7.6%81
$20,000 - $22,500
6.6%71
$22,500 - $25,000
8.4%90
$25,000 - $30,000
9.4%101
$30,000 - $35,000
4.5%48
$35,000 - $40,000
2.1%22
$40,000 - $50,000
3.4%36
More than $50,000
4.4%47
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12. How would you rate the software purchase price compared to other systems?
 Response
Percent		Response
Count
Much more expensive
6.6%71
Somewhat more expensive
27.8%298
Comparably priced
48.4%519
Less expensive
17.2%184
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13. How would you rate the hardware purchase price compared to other systems?
 Response
Percent		Response
Count
4 – Much more expensive
6.4%69
3 – Somewhat more expensive
27.2%292
2 – Comparably priced
52.5%563
1 – Less expensive
13.8%148
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14. Please rate the following on the installation of your system . . .
 4 - Excellent3 - Good2 - Satisfactory1 - Poor0 - NightmareRating
Average		Response
Count
Training you received21.2% (218)34.4% (354)22.8% (234)17.5% (180)4.1% (42)2.491028
Overall programming of the POS22.8% (228)34.4% (344)26.9% (269)12.0% (120)3.8% (38)2.40999
Support during initial installation32.4% (324)27.0% (270)23.8% (238)12.4% (124)4.5% (45)2.301001
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15. How would you rate the complexity of the order ringing process?
 Response
Percent		Response
Count
4 - Very easy to ring orders
59.3%620
3 – Somewhat easy to ring orders
29.3%306
2 – Could be easier to ring orders
10.4%109
1 – Very hard to ring orders
1.0%10
 answered question1045
 
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16. How would you rate the speed to ring orders and pay checks?
 Response
Percent		Response
Count
4 – Very fast
47.3%495
3 – Somewhat fast
40.9%428
2 – Could be faster
9.9%104
1 – Is slow
1.9%20
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17. How would you rate the complexity to make program changes such as add new menu items or change the screen display?
 Response
Percent		Response
Count
4 – Very easy to program
32.8%344
3 – Somewhat easy to program
36.7%385
2 – Could be easier to program
24.1%253
1 – It is very hard to program
6.3%66
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18. How would you rate the following features -
 4 - Excellent3 - Good2 - Satisfactory1 - Poor0 - Didn't use or n/aRating
Average		Response
Count
Reporting29.5% (304)35.3% (364)24.2% (250)9.7% (100)1.3% (13)2.181031
Timekeeping & labor tracking30.6% (315)30.7% (316)18.5% (190)8.2% (84)12.1% (124)2.401029
Inventory control9.0% (92)13.6% (139)16.7% (171)18.2% (187)42.5% (436)3.721025
Discount & comp tracking & reporting24.0% (246)31.5% (324)24.9% (256)12.6% (129)7.0% (72)2.471027
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19. Please check the statements that describe your needs with respect to POS and accounting reporting needs.
 Response
Percent		Response
Count
My POS reports and accounting software reports meets all of my reporting needs.
38.3%398
I have to use spreadsheets or other programs for some or all of my reporting needs.
53.4%555
I don't have adequate reporting tools.
8.3%86
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20. Rate the POS hardware on . . .
 4 - Excellent3 - Good2 - Satisfactory1 - Poor0 - NightmareRating
Average		Response
Count
Overall quality of hardware31.3% (314)42.3% (425)19.5% (196)5.4% (54)1.5% (15)2.031004
Reliability of hardware31.1% (308)39.8% (394)20.6% (204)6.7% (66)1.7% (17)2.08989
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21. Any comments, compliments, complaints, war stories, words of wisdom, etc. are welcome.
 Response
Count
view comment439
 answered question439
 
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22. OPTIONAL: If you want your name attached to your comments please type below along with restaurant name, city, state, etc. if you wish.
 Response
Count
view comment231
 answered question231
 
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