POS Survey-2012
1. How many restaurants does your company have?
 answered question1,527
 
skipped question
6
 Response
Percent
Response
Count
1 restaurant
65.0%992
2 restaurants
15.3%234
3-5 restaurants
12.8%195
6-10 restaurants
3.0%46
More than 10 restaurants
3.9%60
2. Which of the following choices "Most Closely Resembles" the primary service type for this restaurant?
 answered question1,533
 
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0
 Response
Percent
Response
Count
Full Service (Casual, family, or fine dining with table service - some takeout or delivery)
76.3%1,169
Limited Service (Quick-serve, buffet, cafeteria, counter service, etc. - some takeout or delivery)
14.2%218
Bar or Tavern (More than 50% alcohol service)
6.5%99
Takeout, Catering and/or Delivery Only (no or very little seating)
3.1%47
3. How many seats does this restaurant have including patio and bar? (Excluding banquet)
 answered question1,533
 
skipped question
0
 Response
Percent
Response
Count
Less than 25
4.7%72
25-50
10.2%156
51-75
12.3%189
75-100
19.2%295
101-150
23.6%362
151-200
13.4%205
201-250
7.8%120
251-300
3.7%57
More than 300
5.0%77
4. What accounting software do you use?
 answered question1,498
 
skipped question
35
 Response
Percent
Response
Count
QuickBooks Desktop
64.2%962
QuickBooks Online
9.2%138
Peachtree
5.2%78
Microsoft Great Plains
1.5%22
MAS90
0.7%11
AccPac
1.1%17
Compeat
0.7%10
Other (please specify)
view
17.4%260
5. What brand of POS or cash register do you currently use?
 answered question1,471
 
skipped question
62
 Response
Percent
Response
Count
AccuPOS
0.6%9
Aldelo (NextPOS)
4.0%59
Aloha
18.1%266
Amigo POS
0.1%2
ASSAL (InTouch)
0.3%4
BPA
0.6%9
BusinesSoftware
0.2%3
Cash Register Express
0.1%2
Casio
1.3%19
Coffee Shop Manager
0.1%2
ComCash
0.1%2
Comtrex
0.3%5
CRS
0.4%6
Dell POS
0.6%9
Diamond Touch
0.5%8
Digital Dining
5.4%80
Dinerware (First Data)
2.1%31
DirectTouch
0.3%4
Discount POS
0.1%1
FireFly POS
0.4%6
Flashpoint
0.2%3
Focus
2.0%29
FoodTronix
0.4%6
Future POS
3.7%54
Halo POS
0.9%13
Hot Sauce
0.7%10
HSI
0.2%3
Jonas
0.1%1
Maitre'D
2.5%37
Micro$ale
0.2%3
Micros
16.8%247
Microsoft POS
0.6%9
NEC
0.1%1
NetPos
0.2%3
NextPOS (Aldelo) 0.0%0
Omega
0.1%1
Panasonic
0.1%2
PDQ Pizzeria Systems
0.2%3
Pixel Point
1.8%26
Point of Success
0.5%8
POSitouch
4.3%63
Prism
0.1%2
QuickBooks POS
0.1%2
Radiant
0.5%7
RapidFire
0.1%1
Registware
0.1%1
Restaurant Manager
3.7%55
RestaurantPlus
0.1%1
Restaurant Pro Express
1.3%19
Revention
0.8%12
RMS Touch
0.5%7
Royal
0.7%10
rPower
0.5%7
Sable (NuSable)
0.3%5
Sam4s
1.2%18
Samsung
0.3%5
Sharp
1.4%20
Silverware
0.4%6
Speedline
0.1%2
SpiderPOS
0.1%1
Squirrel
1.8%26
Sun Soft Touch
0.3%4
TEC
0.4%6
Tiger POS
0.1%1
Touch Pro
0.6%9
VeriFone
0.1%1
Vital Link
0.2%3
XProtean 0.0%0
Benseron
0.3%5
Harbor Touch
0.5%8
OnePOS
0.3%5
SelbySoft
0.4%6
TwoTouch
0.3%5
Food Tec
0.3%5
Other (please specify)
view
10.7%157
6. How many of your restaurants use this brand of POS system?
 answered question1,471
 
skipped question
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 Response
Average
Response
Total
Response
Count
# of restaurants using this POS brand
view
 3.425,0241,471
7. Which of the following statements best describes your POS purchase?
 answered question1,408
 
skipped question
125
 Response
Percent
Response
Count
Purchased entire system (software, hardware, and installation) from a POS dealer.
77.4%1,090
Purchased POS hardware and POS software from the same source but we were responsible for the installation.
6.9%97
Purchased POS hardware and POS software from different sources.
9.4%133
POS system came with restaurant.
6.3%88
8. How many POS workstations do you have?
 answered question1,408
 
skipped question
125
 Response
Percent
Response
Count
1
9.9%139
2
15.8%223
3
19.4%273
4
15.5%218
5
11.4%160
6
7.2%101
7
3.8%53
8
4.2%59
9
2.1%29
10
2.1%30
11-12
2.1%30
13-15
1.5%21
More than 15
5.1%72
9. How long have you had your current POS?
 answered question1,408
 
skipped question
125
 Response
Percent
Response
Count
1 year or less
18.3%258
2 yrs
15.6%219
3 yrs
13.8%194
4 yrs
12.6%177
5 yrs or more
39.8%560
10. Does your POS system automatically print or display items ordered in the kitchen or bar?
 answered question1,408
 
skipped question
125
 Response
Percent
Response
Count
Yes - Items ordered are sent to kitchen or bar
91.8%1,292
No - We use a manual system to turn in orders
8.2%116
11. Do you process your credit cards directly on your POS system or do you use separate credit card terminals?
 answered question1,408
 
skipped question
125
 Response
Percent
Response
Count
Process credit cards through my POS system
78.9%1,111
We use stand-alone credit card terminals from our card processor
20.3%286
We don't accept credit cards
0.8%11
12. If you run credit cards through your POS system, is your POS and credit card software PCI compliant?
 answered question1,101
 
skipped question
432
 Response
Percent
Response
Count
Yes, we have upgraded POS software which is PCI compliant
86.3%950
No, we haven't yet upgraded our software to be PCI compliant
2.8%31
I don't know
10.9%120
13. Did you purchase a new or used POS system?
 answered question1,365
 
skipped question
168
 Response
Percent
Response
Count
New
90.3%1,233
Used
9.7%132
14. What is the total $ amount you spent for your entire POS system including hardware, software, training and installation? NOTE: Do not include other items such as camera systems, paging systems, etc.
 answered question1,365
 
skipped question
168
 Response
Percent
Response
Count
Less than $2,500
7.1%97
$2,500 - $5,000
9.3%127
$5,000 - $7,500
7.5%102
$7,500 - $10,000
9.5%129
$10,000 - $12,500
7.8%107
$12,500 - $15,000
10.5%143
$15,000 - $17,500
7.6%104
$17,500 - $20,000
7.7%105
$20,000 - $22,500
5.9%81
$22,500 - $25,000
5.9%80
$25,000 - $30,000
7.6%104
$30,000 - $35,000
3.7%50
$35,000 - $40,000
2.2%30
$40,000 - $50,000
2.6%35
More than $50,000
5.2%71
15. How would you rate the software purchase price compared to other systems?
 answered question1,365
 
skipped question
168
 Response
Percent
Response
Count
Much more expensive
5.9%80
Somewhat more expensive
25.9%354
Comparably priced
48.1%657
Less expensive
20.1%274
16. How would you rate the hardware purchase price compared to other systems?
 answered question1,365
 
skipped question
168
 Response
Percent
Response
Count
4 – Much more expensive
6.7%92
3 – Somewhat more expensive
24.9%340
2 – Comparably priced
53.4%729
1 – Less expensive
14.9%204
17. Please rate the following on the installation of your system . . .
 answered question1,323
 
skipped question
210
 4 - Excellent3 - Good2 - Satisfactory1 - Poor0 - NightmareRating
Average
Response
Count
Training you received21.2% (279)31.0% (408)27.7% (365)15.9% (209)4.2% (55)2.511,316
Overall programming of the POS21.4% (276)32.5% (420)28.4% (367)13.7% (177)4.0% (51)2.461,291
Support during initial installation29.5% (379)29.6% (380)25.4% (326)11.4% (146)4.2% (54)2.311,285
18. How would you rate the complexity of the order ringing process?
 answered question1,324
 
skipped question
209
 Response
Percent
Response
Count
4 - Very easy to ring orders
55.6%736
3 – Somewhat easy to ring orders
31.3%414
2 – Could be easier to ring orders
11.7%155
1 – Very hard to ring orders
1.4%19
19. How would you rate the speed to ring orders and pay checks?
 answered question1,321
 
skipped question
212
 Response
Percent
Response
Count
4 – Very fast
43.1%570
3 – Somewhat fast
43.1%569
2 – Could be faster
11.8%156
1 – Is slow
2.0%26
20. How would you rate the complexity to make program changes such as add new menu items or change the screen display?
 answered question1,316
 
skipped question
217
 Response
Percent
Response
Count
4 – Very easy to program
30.8%405
3 – Somewhat easy to program
37.5%494
2 – Could be easier to program
24.5%323
1 – It is very hard to program
7.1%94
21. How would you rate the following features -
 answered question1,307
 
skipped question
226
 4 - Excellent3 - Good2 - Satisfactory1 - Poor0 - Didn't use or n/aRating
Average
Response
Count
Reporting29.2% (380)35.5% (462)21.5% (280)12.4% (162)1.5% (19)2.221,303
Timekeeping & labor tracking28.3% (367)31.7% (411)20.7% (269)8.3% (108)11.0% (143)2.421,298
Inventory control8.9% (115)14.8% (191)16.0% (207)17.4% (225)42.9% (554)3.711,292
Discount & comp tracking & reporting23.7% (306)31.3% (403)26.8% (345)12.4% (160)5.8% (75)2.451,289
22. Please check the statements that describe your needs with respect to POS and accounting reporting needs.
 answered question1,312
 
skipped question
221
 Response
Percent
Response
Count
My POS reports and accounting software reports meets all of my reporting needs.
39.9%524
I have to use spreadsheets or other programs for some or all of my reporting needs.
51.6%677
I don't have adequate reporting tools.
8.5%111
23. Rate the POS hardware on . . .
 answered question1,306
 
skipped question
227
 4 - Excellent3 - Good2 - Satisfactory1 - Poor0 - NightmareRating
Average
Response
Count
Overall quality of hardware28.3% (362)44.3% (566)21.0% (268)4.4% (56)2.1% (27)2.081,279
Reliability of hardware29.2% (372)42.1% (536)20.7% (264)5.9% (75)2.0% (26)2.091,273
24. Any comments, compliments, complaints, war stories, words of wisdom, etc. are welcome.
 answered question497
 
skipped question
1,036
 Response
Count
view497