Result Summary for Survey:POS Survey-2012

1. How many restaurants does your company have?
	answered question	1,527
	skipped question	6
	Response Percent	Response Count
1 restaurant		65.0%	992
2 restaurants		15.3%	234
3-5 restaurants		12.8%	195
6-10 restaurants		3.0%	46
More than 10 restaurants		3.9%	60

2. Which of the following choices "Most Closely Resembles" the primary service type for this restaurant?
	answered question		1,533
	skipped question		0
		Response Percent	Response Count
Full Service (Casual, family, or fine dining with table service - some takeout or delivery)		76.3%	1,169
Limited Service (Quick-serve, buffet, cafeteria, counter service, etc. - some takeout or delivery)		14.2%	218
Bar or Tavern (More than 50% alcohol service)		6.5%	99
Takeout, Catering and/or Delivery Only (no or very little seating)		3.1%	47

3. How many seats does this restaurant have including patio and bar? (Excluding banquet)
	answered question		1,533
	skipped question		0
		Response Percent	Response Count
Less than 25		4.7%	72
25-50		10.2%	156
51-75		12.3%	189
75-100		19.2%	295
101-150		23.6%	362
151-200		13.4%	205
201-250		7.8%	120
251-300		3.7%	57
More than 300		5.0%	77

4. What accounting software do you use?
	answered question		1,498
	skipped question		35
		Response Percent	Response Count
QuickBooks Desktop		64.2%	962
QuickBooks Online		9.2%	138
Peachtree		5.2%	78
Microsoft Great Plains		1.5%	22
MAS90		0.7%	11
AccPac		1.1%	17
Compeat		0.7%	10
Other (please specify) view		17.4%	260

5. What brand of POS or cash register do you currently use?
	answered question		1,471
	skipped question		62
		Response Percent	Response Count
AccuPOS		0.6%	9
Aldelo (NextPOS)		4.0%	59
Aloha		18.1%	266
Amigo POS		0.1%	2
ASSAL (InTouch)		0.3%	4
BPA		0.6%	9
BusinesSoftware		0.2%	3
Cash Register Express		0.1%	2
Casio		1.3%	19
Coffee Shop Manager		0.1%	2
ComCash		0.1%	2
Comtrex		0.3%	5
CRS		0.4%	6
Dell POS		0.6%	9
Diamond Touch		0.5%	8
Digital Dining		5.4%	80
Dinerware (First Data)		2.1%	31
DirectTouch		0.3%	4
Discount POS		0.1%	1
FireFly POS		0.4%	6
Flashpoint		0.2%	3
Focus		2.0%	29
FoodTronix		0.4%	6
Future POS		3.7%	54
Halo POS		0.9%	13
Hot Sauce		0.7%	10
HSI		0.2%	3
Jonas		0.1%	1
Maitre'D		2.5%	37
Micro$ale		0.2%	3
Micros		16.8%	247
Microsoft POS		0.6%	9
NEC		0.1%	1
NetPos		0.2%	3
NextPOS (Aldelo)		0.0%	0
Omega		0.1%	1
Panasonic		0.1%	2
PDQ Pizzeria Systems		0.2%	3
Pixel Point		1.8%	26
Point of Success		0.5%	8
POSitouch		4.3%	63
Prism		0.1%	2
QuickBooks POS		0.1%	2
Radiant		0.5%	7
RapidFire		0.1%	1
Registware		0.1%	1
Restaurant Manager		3.7%	55
RestaurantPlus		0.1%	1
Restaurant Pro Express		1.3%	19
Revention		0.8%	12
RMS Touch		0.5%	7
Royal		0.7%	10
rPower		0.5%	7
Sable (NuSable)		0.3%	5
Sam4s		1.2%	18
Samsung		0.3%	5
Sharp		1.4%	20
Silverware		0.4%	6
Speedline		0.1%	2
SpiderPOS		0.1%	1
Squirrel		1.8%	26
Sun Soft Touch		0.3%	4
TEC		0.4%	6
Tiger POS		0.1%	1
Touch Pro		0.6%	9
VeriFone		0.1%	1
Vital Link		0.2%	3
XProtean		0.0%	0
Benseron		0.3%	5
Harbor Touch		0.5%	8
OnePOS		0.3%	5
SelbySoft		0.4%	6
TwoTouch		0.3%	5
Food Tec		0.3%	5
Other (please specify) view		10.7%	157

6. How many of your restaurants use this brand of POS system?
	answered question	1,471
	skipped question	62
	Response Average	Response Total	Response Count
# of restaurants using this POS brand view		3.42	5,024	1,471

7. Which of the following statements best describes your POS purchase?
	answered question		1,408
	skipped question		125
		Response Percent	Response Count
Purchased entire system (software, hardware, and installation) from a POS dealer.		77.4%	1,090
Purchased POS hardware and POS software from the same source but we were responsible for the installation.		6.9%	97
Purchased POS hardware and POS software from different sources.		9.4%	133
POS system came with restaurant.		6.3%	88

8. How many POS workstations do you have?
	answered question	1,408
	skipped question	125
	Response Percent	Response Count
1		9.9%	139
2		15.8%	223
3		19.4%	273
4		15.5%	218
5		11.4%	160
6		7.2%	101
7		3.8%	53
8		4.2%	59
9		2.1%	29
10		2.1%	30
11-12		2.1%	30
13-15		1.5%	21
More than 15		5.1%	72

9. How long have you had your current POS?
	answered question	1,408
	skipped question	125
	Response Percent	Response Count
1 year or less		18.3%	258
2 yrs		15.6%	219
3 yrs		13.8%	194
4 yrs		12.6%	177
5 yrs or more		39.8%	560

10. Does your POS system automatically print or display items ordered in the kitchen or bar?
	answered question	1,408
	skipped question	125
	Response Percent	Response Count
Yes - Items ordered are sent to kitchen or bar		91.8%	1,292
No - We use a manual system to turn in orders		8.2%	116

11. Do you process your credit cards directly on your POS system or do you use separate credit card terminals?
	answered question		1,408
	skipped question		125
		Response Percent	Response Count
Process credit cards through my POS system		78.9%	1,111
We use stand-alone credit card terminals from our card processor		20.3%	286
We don't accept credit cards		0.8%	11

12. If you run credit cards through your POS system, is your POS and credit card software PCI compliant?
	answered question		1,101
	skipped question		432
		Response Percent	Response Count
Yes, we have upgraded POS software which is PCI compliant		86.3%	950
No, we haven't yet upgraded our software to be PCI compliant		2.8%	31
I don't know		10.9%	120

13. Did you purchase a new or used POS system?
	answered question	1,365
	skipped question	168
	Response Percent	Response Count
New		90.3%	1,233
Used		9.7%	132

14. What is the total $ amount you spent for your entire POS system including hardware, software, training and installation? NOTE: Do not include other items such as camera systems, paging systems, etc.
	answered question		1,365
	skipped question		168
		Response Percent	Response Count
Less than $2,500		7.1%	97
$2,500 - $5,000		9.3%	127
$5,000 - $7,500		7.5%	102
$7,500 - $10,000		9.5%	129
$10,000 - $12,500		7.8%	107
$12,500 - $15,000		10.5%	143
$15,000 - $17,500		7.6%	104
$17,500 - $20,000		7.7%	105
$20,000 - $22,500		5.9%	81
$22,500 - $25,000		5.9%	80
$25,000 - $30,000		7.6%	104
$30,000 - $35,000		3.7%	50
$35,000 - $40,000		2.2%	30
$40,000 - $50,000		2.6%	35
More than $50,000		5.2%	71

15. How would you rate the software purchase price compared to other systems?
	answered question	1,365
	skipped question	168
	Response Percent	Response Count
Much more expensive		5.9%	80
Somewhat more expensive		25.9%	354
Comparably priced		48.1%	657
Less expensive		20.1%	274

16. How would you rate the hardware purchase price compared to other systems?
	answered question		1,365
	skipped question		168
		Response Percent	Response Count
4 – Much more expensive		6.7%	92
3 – Somewhat more expensive		24.9%	340
2 – Comparably priced		53.4%	729
1 – Less expensive		14.9%	204

17. Please rate the following on the installation of your system . . .
	answered question						1,323
	skipped question						210
	4 - Excellent	3 - Good	2 - Satisfactory	1 - Poor	0 - Nightmare	Rating Average	Response Count
Training you received	21.2% (279)	31.0% (408)	27.7% (365)	15.9% (209)	4.2% (55)	2.51	1,316
Overall programming of the POS	21.4% (276)	32.5% (420)	28.4% (367)	13.7% (177)	4.0% (51)	2.46	1,291
Support during initial installation	29.5% (379)	29.6% (380)	25.4% (326)	11.4% (146)	4.2% (54)	2.31	1,285

18. How would you rate the complexity of the order ringing process?
	answered question		1,324
	skipped question		209
		Response Percent	Response Count
4 - Very easy to ring orders		55.6%	736
3 – Somewhat easy to ring orders		31.3%	414
2 – Could be easier to ring orders		11.7%	155
1 – Very hard to ring orders		1.4%	19

19. How would you rate the speed to ring orders and pay checks?
	answered question	1,321
	skipped question	212
	Response Percent	Response Count
4 – Very fast		43.1%	570
3 – Somewhat fast		43.1%	569
2 – Could be faster		11.8%	156
1 – Is slow		2.0%	26

20. How would you rate the complexity to make program changes such as add new menu items or change the screen display?
	answered question		1,316
	skipped question		217
		Response Percent	Response Count
4 – Very easy to program		30.8%	405
3 – Somewhat easy to program		37.5%	494
2 – Could be easier to program		24.5%	323
1 – It is very hard to program		7.1%	94

21. How would you rate the following features -
	answered question						1,307
	skipped question						226
	4 - Excellent	3 - Good	2 - Satisfactory	1 - Poor	0 - Didn't use or n/a	Rating Average	Response Count
Reporting	29.2% (380)	35.5% (462)	21.5% (280)	12.4% (162)	1.5% (19)	2.22	1,303
Timekeeping & labor tracking	28.3% (367)	31.7% (411)	20.7% (269)	8.3% (108)	11.0% (143)	2.42	1,298
Inventory control	8.9% (115)	14.8% (191)	16.0% (207)	17.4% (225)	42.9% (554)	3.71	1,292
Discount & comp tracking & reporting	23.7% (306)	31.3% (403)	26.8% (345)	12.4% (160)	5.8% (75)	2.45	1,289

22. Please check the statements that describe your needs with respect to POS and accounting reporting needs.
	answered question		1,312
	skipped question		221
		Response Percent	Response Count
My POS reports and accounting software reports meets all of my reporting needs.		39.9%	524
I have to use spreadsheets or other programs for some or all of my reporting needs.		51.6%	677
I don't have adequate reporting tools.		8.5%	111

23. Rate the POS hardware on . . .
	answered question						1,306
	skipped question						227
	4 - Excellent	3 - Good	2 - Satisfactory	1 - Poor	0 - Nightmare	Rating Average	Response Count
Overall quality of hardware	28.3% (362)	44.3% (566)	21.0% (268)	4.4% (56)	2.1% (27)	2.08	1,279
Reliability of hardware	29.2% (372)	42.1% (536)	20.7% (264)	5.9% (75)	2.0% (26)	2.09	1,273

24. Any comments, compliments, complaints, war stories, words of wisdom, etc. are welcome.
	answered question	497
	skipped question	1,036
		Response Count
view		497