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The Key to Creating Restaurant Success

Knowing how to run a restaurant is no guarantee of restaurant success. That's because operating a restaurant and building a thriving business requires totally different skills and expertise.

The key to sustainable growth and profit has always been operational competence coupled with great business skills.

Join our community of thousands of independent restaurant operators who are learning new skills, making better business decisions, applying new tools and improving their results.


FEATURED RESOURCES
DOWNLOAD: Restaurant Business Plan TemplateDOWNLOAD: Restaurant Business Plan Template
Includes 2014 Industry Analysis A professional, well-conceived restaurant business plan is absolutely essential for an independent restaurant venture to obtain funding and have any real chance for success. Our business plan templates will provide you with the tools to develop & communicate your plan in a professional, compelling format that will enhance your chances of securing capital and making your plan a reality. . . . more >>

How to Turn Your Good Restaurant into a Great BusinessHow to Turn Your Good Restaurant into a Great Business
by Jim Laube
Many people who open an independent restaurant don't fully understand the role they should playing as the owner. They're convinced that rolling up their sleeves and "running the restaurant" will lead to restaurant success, when in reality, this mindset is often the fatal flaw behind many underperforming or failed independent operations. Find out what independent restaurant owners SHOULD be doing instead. . . . more >>

DOWNLOAD: Restaurant Training Manual TemplatesDOWNLOAD: Restaurant Training Manual Templates
Having comprehensive, easy-to-understand training manuals for every position in your restaurant is vital for new employees to learn to perform their jobs the "right way." Use these templates as a guide to create your own detailed restaurant training manuals for server, bartender, busser, prep cook, line cook, dishwasher . . .
. . .
more >>

WEBCAST: Marketing Best Practice - No Peeking / Scratch Ticket PromotionWEBCAST: Marketing Best Practice - No Peeking / Scratch Ticket Promotion
Watch as veteran operator Peter Troutman shows you his variation of the 'secret envelope' promotion that's resulted in a 30%+ year to year sales increase in one of his slowest months. Learn in detail what he does, his results, costs, prizes, changes he's made over the years, and more. . . . more >>


DOWNLOAD: Daily Sales & Receipts
DOWNLOAD: Daily Sales & Receipts Use this form to record your daily sales, receipts, deposits and other DSR numbers for easy entry into your accounting system. This form also simplifies the bank reconciliation process by breaking out credit card deposits by day and type and. . . . more >>

Are You Consistently Inviting Your Guests To Return? You Should
by Bill Marvin
Are You Consistently Inviting Your Guests To Return? You Should Have you ever been out to eat and been ignored once you paid the check? When you think about the place where that happened, do you feel anxious to return? You know the cliche‚ that you don't get a second chance for a first impression. It is also true that the quality of your last impression may well determine if you get a second chance at all. . . . more >>
Nexus Brewery & Restaurant Addresses Fundamental Financial Controls with Assistance from RestaurantOwner.com
Nexus Brewery & Restaurant Addresses Fundamental Financial Controls with Assistance from RestaurantOwner.com For a man who expects his ledger entries to balance, RestaurantOwner.com was just the ticket for Ken Carson, Jr., a 35-year veteran of the banking industry and now owner of the Nexus Brewery & Restaurant. At RO.com he discovered a one-stop-shop on how to do things right. . . . more >>
Shakespeare's Pizza Develops Standardized Procedures to Improve Consistency and Bottom Line
Shakespeare's Pizza Develops Standardized Procedures to Improve Consistency and Bottom Line Standardization and consistency were the main reasons Kurt Mirtsching of Shakespeare's Pizza sought out RestaurantOwner.com. He credits the site with driving home the importance of tracking prime cost and increasing accountability across their three restaurants. Kurt thinks these changes have been responsible for a 6 to 11 percent increase to their bottom line. . . . more >>
Survey: Our Members' Best Marketing Practices
Survey: Our Members' Best Marketing Practices This survey details the most effective marketing promotions used by independent restaurants today. Over 500 responses from our members reveal some interesting new marketing ideas, as well as a few to avoid. . . . more >>
DOWNLOAD: Daily Sales Report Templates
DOWNLOAD: Daily Sales Report Templates Spreadsheet templates to record daily sales transactions. Includes fields to record sales, deposits, discounts & comps and paid-out detail. . . . more >>
DOWNLOAD: Perpetual Inventory & Ordering Template
DOWNLOAD: Perpetual Inventory & Ordering Template This handy tool does double duty, serving as both a 4 week perpetual inventory system and an order guide. It can be used to track and order food, beverage, paper, supplies, uniforms and linens. . . . more >>
Restaurant Employee Turnover Calculator
Employee turnover affects virtually every part of your restaurant. To control turnover its important to know what it is and track how you're doing over time. Use this tool to calculate your employee turnover rate by year, quarter, month or four-week period. . . . more >>
How to Recover Gratiously From Mistakes & Complaints
by Bill Marvin
How to Recover Gratiously From Mistakes & Complaints As a young operator, I always hated complaints. Complaints often seemed like a personal affront. I tried very hard to make it right for my guests and when they complained, it felt like a knife in the heart. I always wanted to sit them down and set them straight about what it really takes to run a restaurant! . . . more >>
WEBCAST: Introducing the New Checklist Generator
WEBCAST: Introducing the New Checklist Generator The Checklist Generator is a web tool enabling restaurant operators to create and store checklists of all types in the RestaurantOwner.com cloud. Join us on this webcast to learn how the Checklist Generator can help you better manage your business. . . . more >>
4 Traits Common to Great Hourly Workers & How to Identify Them in Your Job Candidates
4 Traits Common to Great Hourly Workers & How to Identify Them in Your Job Candidates Formal surveys reveal 4 key characteristics as crucial to the success of hourly restaurant workers. Learn these characteristics and download a simple screening interview to identify them in your job applicants in less than 5 minutes. An easy & effective way improve your hiring practices today! . . . more >>
DOWNLOAD: Menu & Recipe Cost Spreadsheet Template
DOWNLOAD: Menu & Recipe Cost Spreadsheet Template Knowing what each of your menu items costs to prepare is one of the most basic yet overlooked aspects of running a profitable restaurant. This comprehensive spreadsheet template will give you an easy-to-use tool to calculate and maintain the current cost of your menu and recipes. . . . more >>

DOWNLOAD: Staffing Guideline Chart
DOWNLOAD: Staffing Guideline Chart A staffing chart can be a valuable tool in determining the number of staff needed to provide a high level of customer service. . . . more >>

DOWNLOAD: Restaurant Schedule Template - Simple
DOWNLOAD: Restaurant Schedule Template - Simple This version of our Restaurant Schedule Template has a simple design and is ideally suited for use as a labor budgeting tool. It can be used to create schedules and labor budgets for virtually any type of food and beverage establishment, including full service, counter service, fine dining and bars . . . more >>
DOWNLOAD: Restaurant Order Guide Form
DOWNLOAD: Restaurant Order Guide Form An effective ordering system has added benefits that go beyond the simple goal of maintaining sufficient product to serve your guests. Proper ordering procedures also help to keep fresh product in stock and serves as a backup just in case the person doing the ordering isn't there. . . . more >>
DOWNLOAD: Restaurant Startup Checklist
DOWNLOAD: Restaurant Startup Checklist Opening a restaurant means dealing with a myriad of details and activities. Missing a critical step or activity can mean delays, cost overruns or worse. Use this 300+ point checklist from 12 months out to opening day to better plan and manage the process. . . . more >>
The #1 Most Profitable Group Of People You Can Market Your Restaurant To . . .
The #1 Most Profitable Group Of People You Can Market Your Restaurant To . . . Systematically target the number one most profitable group of people that can consistently deliver the best return on your advertising dollar. Your existing customers! Follow these simple steps to develop powerful marketing tools that will give you ammunition to fire some pretty powerful weapons towards the customers you already have. . . . more >>

DOWNLOAD: Restaurant Employee Handbook Template
DOWNLOAD: Restaurant Employee Handbook Template A comprehensive Employee Handbook is crucial to the success of your business and the retention of your people. Use this template to develop one of the most important documents in any restaurant. Put your own unique set of employee policies, procedures and practices in writing so that everyone on your staff knows the rules and your expectations. . . . more >>

Why Culture Is a Major Driver of Business Success and How To Improve It In Your Restaurant
by Jim Laube
Why Culture Is a Major Driver of Business Success and How To Improve It In Your Restaurant You can spend time and money on hiring quality people but if the culture in your restaurant doesn't nurture and support their success it will only be a matter of time until you end up with a group of dispirited, mediocre employees at best. Here's how to change your culture and change your restaurant - for the better! . . . more >>

DOWNLOAD: Customer Comment Card
DOWNLOAD: Customer Comment Card The single easiest way to get more business is to get your existing customers to come back more often. To do that you need to know who they are and have a means of contacting them. Use this form to start capturing the names, addresses, birthdays, email, along with other valuable feedback of the people who frequent your restaurant. . . . more >>
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 TESTIMONIALS
Testimonials
"I am a small business owner. I must say this is the best tool I've ever subscribed to. I was suspicious at first, I did not expect much but this is awesome. Thank you so much."

Gesine Franchetti
The Topaz
Santa Rosa, CA


Your website and magazine have been extremely helpful to our growing business. We are just about finished with the construction of our new location. I have learned so much from your articles, the online seminars, the discussion forum and the spreadsheets are an invaluable asset. I continue to learn something new every day.

Belinda Self
Ginza Japanese Restaurants, Inc
Winston Salem, NC


"You are giving me a great education. I can't soak it up fast enough. The articles, templates and especially the online training are heading me in the right direction to having a great business."

Martin Hardy
City Bagel Café
Siloam Springs, Arkansas


"I've found everything on the site to be a big help. From the financial side to the menu, the amount of information has been a bargain for the price of a subscription!"

Eddie Scoggins
Tavern At The Village Green
Cleveland, TN


"I am now in my second year of being a member. My only regret being that I did not find you in my prior 8 years as I would have saved a lot of money and grey hairs from your tips and formats. Thank you for indirectly saving my restaurant & for the growth I now see."

Marc Cedron
Printer's Alley Bar & Grill
Memphis, TN


"Since becoming a member, I have literally changed the way I do business. My attitude has changed about every aspect of my restaurant and in implementing many new systems which you re-enforce on your website, I have seen drastic improvements. I'm making more money, my purveyors are making more money and my staff is making more money."

David Chicane
Pearle Restaurant & Oyster Bar
Dublin, NH


"RestaurantOwner.com is a wonderful asset, glad I discovered it. I’ve deleted two full time positions, reduced my inventory, & have been tracking everything much better. I am breaking even now instead of borrowing more money!"

Joleen Coles-Wilt
Matters of Taste Bakery Market Café
Honolulu, HI


"So far, we’ve revised our accounting system and introduced the prime cost concept. My prime costs are dropping because of focusing on both inventory and labor together. This will improve my contribution margin by $120,000!"

Brian Fitzgerald
Paddy's Brewpub & Rosie's Restaurant
Kentville, Nova Scotia


"Thank you for this site. Little guys like me need all the help we can get and it is wonderful to be able to get answers to questions here."

Margaret Williamson
Hizzoner's Uptown Deli
Bellingham, WA


"I have sung the praises of your site to many of my friends, associates, and suppliers. There is a wealth of information and material available from your site that is of tremendous benefit to all independent restaurateurs. We have used virtually everything you offer in some form or another, from the restaurant by the numbers material to all of the articles on service, management, training, etc. The templates for training manuals and various forms have saved us a lot of time which would have been spent compiling and organizing this vital information."

Robert Hodgson
Lefty's Restaurant
Parksville, B.C.


"This website is "exactly" what I've been looking for. I'm absolutely thrilled with what I've learned so far. My only regret is that I didn't join sooner."

Stan Lewis
Pappa's Bossier
Bossier City, LA


"I can't say enough about the site as well as RS&G. We're opening number 3 this fall and the resource has been priceless."

E.J. Carpenter
Route Restaurants
Burlington, CO


"I really enjoy your site. Finally, the little guy has the info and knowledge to compete with the big chains!"

Denis Leidholt
StageCoach Station
Miles City, MT


RestaurantOwner.com's business plan template absolutely hits the mark. Its contents are thorough, pertinent, applicable and text book perfect. My company literally saved thousands on a business plan by simply downloading RO.com's template.

Steve Paoli
Mission Bay Foods
San Francisco, CA


We're here in the 18th hour of putting together our business plan for our new and most expensive restaurant #3. Using your spreadsheets has made this the easiest business plan we've put together and we're all giggling at how much fun it is...this is the most value I have ever received for any membership in any organization....ever. Keep up the exceptional work!

Rob Page
The Bisbee Grille
Bisbee, AZ